Lush Cosmetics Westfarms Mall offers a unique selection of fresh, handmade, cruelty-free products for bath, body, and hair. Customers appreciate the store's commitment to ethical practices, with over 35% of products being naked and most packaging made from recycled materials. Many reviews highlight the friendly and helpful staff, particularly praising associates like Dasha, Simone, and Courtney for their exceptional customer service. Shoppers enjoy the welcoming atmosphere, where employees take the time to assist them without feeling rushed. However, there are some concerns regarding inconsistent service at this location. A few customers noted that during their visits, staff members seemed preoccupied and less attentive, impacting their overall experience. Despite these mixed experiences, Lush remains a popular destination for those seeking quality, vegan products, and many customers return for the store's lively environment and knowledgeable employees. Overall, Lush Cosmetics Westfarms Mall is recognized for its fun, ethical shopping experience, though there is room for improvement in customer engagement.
Dasha (I hope I’m spelling her name right!) is such a joy. My husband and I come in as often as we can (it’s a little over an hour away!) and are so delighted when she’s working. She goes above and beyond for customers and doesn’t make you feel rushed. Huge shoutout to her!
August 2025
The beautiful worker Brook helped me find a new skincare routine and all of my acne is gone!!! Thank you Brook :)
July 2025
This is a great store! big props to Isa and Simone! They have such vibrant personalities and are very helpful. I left with a bag full of goodies on CeCe’s original recommendation and they all helped me make my final decision on the gifts.
