Lush Cosmetics Westfarms Mall offers a unique selection of fresh, handmade, cruelty-free products for bath, body, and hair. Customers appreciate the store's commitment to ethical practices, with over 35% of products being naked and most packaging made from recycled materials. Many reviews highlight the friendly and helpful staff, particularly praising associates like Dasha, Simone, and Courtney for their exceptional customer service. Shoppers enjoy the welcoming atmosphere, where employees take the time to assist them without feeling rushed. However, there are some concerns regarding inconsistent service at this location. A few customers noted that during their visits, staff members seemed preoccupied and less attentive, impacting their overall experience. Despite these mixed experiences, Lush remains a popular destination for those seeking quality, vegan products, and many customers return for the store's lively environment and knowledgeable employees. Overall, Lush Cosmetics Westfarms Mall is recognized for its fun, ethical shopping experience, though there is room for improvement in customer engagement.
Brook was outstanding at Lush in the West Farms Mall Extremely knowledgeable, helped me find the perfect birthday gift , items for myself Lush products are amazing and so was Brooke , she will be my go to girl Janice and Brian M
February 2026
The workers there are so nice. Big shout out to Ty he was so helpful!
January 2026
Loved visiting this store; the employee Null was so so sweet
