“I originally came into the mall tonight to get quotes from other phone carriers to get a lower phone bill. I then decided to pop into T-mobile last minute to ask some questions regarding my account and to see what could be done. Will ended up being the one to help me and he was great from start to finish. He was kind, honest, and knowledgeable with the issues I presented to him regarding my account. Will even stood a little after his closing time to make sure neither of us left until the issues on my account were resolved, which I appreciated immensely because he didn’t have to do that. He cared and took the time out to explain everything and we ended up getting everything resolved, along with also changing my plan and lowering my plan to. Will is a great & very professional employee and I am so happy he was the one that was able to help me!!!”
“I was reminded that my replacement glass protector would only be 12 dollars. Then, I was directed to some new phone cases and he recommended one that would be in your warranty program. He demonstrated the kickstand on the phone cases very helpful but not pushy. I’ll be back!”
“Went to the Cromwell location where Chris helped set up new iPhones for my husband and I. The process was seamless, and he explained everything in detail. All questions and concerns were addressed professionally. Overall great experience!”
“I went to the Plainville Verizon store with my wife and granddaughter to ask about lowering my phone bill. Not only did we get a more affordable bill we also added a third line for our granddaughter and great promotional free phone. Come see Ethan also the District Manager is phenomenal and very hands on.”
10AM - 7:30PM
161 Berlin Rd, Cromwell
Mobile Phone Accessories
“Great experience getting my iPad screen replaced! The service was professional, kind, and quick, and the cost was reasonable. Everything was handled smoothly from start to finish. I’m very happy with the service and will definitely use them again if needed.”
“I got my Samsung a16 from this boost mobile store. Great discount I have been a boost mobile customer since 2007. The only store I come to to get the best service. Thank you”
“I got locked out of my Samsung phone and brought it to this location after trying several other alternatives. Pierre was not only able to help find a solution but also explained what to expect and walked me through resetting up my phone. He was also helping several other people and remained calm, helpful and easy-going. I admire his knowledge and ability to multi-task!”
“Stopped in today for help getting rid of weird messages I was receiving. Staff was able to help me in minutes. Will keep coming back to this store. Always excellent customer service.”
“Wonderful experience from start to finish! Easy to schedule the repair via text after the insurance claim was filed. The screen looks better than it did before in terms of quality since he replaced it with a Samsung factory glass, makes a big difference in quality! He was honest, friendly and professional!”
“Great customer service. Highly recommend coming here for any repair or technical issue. Luis was very professional. Came in for a screen repair and he also fixed charging port for no extra cost. Great business”
“Thank you Deshawn (I’m sorry if I spelt your name wrong) but you were very informative and helpfull! easiest phone transfer and phone activation ever! No lines to wait in, 11/10!”
“I always get the best service from Quimoni, I accidentally pressed 1 in the survey, I meant to push 5, I’m always very satisfied. Her professionalism, smile, and courtesy is want keeps me coming back to this location. Keep up the good service Quimoni, you ROCK!!!!
Happy Holidays
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“The representative was amazing easy quick with my electronics and my set up. Amazing store. Go check them out. Amazing customer service went smoothly without no problems. Also tried to find different outlets to give me the best customer service possible thank you total wireless!”
“I came in to this Verizon to switch over and get a new phone. Liz was so kind patient and throughout the entire process. She helped me switch carriers and made everything feel seamless. She made sure I got exactly what I needed, and I really appreciate her great customer service!”
“Absolutely thrilled with my experience! The staff was super friendly and went above and beyond to help me with my new phone. I walked out feeling like a valued customer and couldn't be happier with my service!”
“Jordan was amazing. He was extremely knowledgeable and helpful. We had several obstacles we presented on our side and he perceived at every one. He's extremely personable, Friendly and super patient.I will be bringing my father in law in to switch to AT&T just like we did. This is all due in part due to Jordan. He's a true asset to your company and you're very lucky to have him.”
“Brandon was excellent. Got all 4 of us transferred over from T Mobile quickly and efficiently. It was actually a pleasure switching over! Store was clean and organized.”
“The guy working there was amazing! He quickly identified and fixed the virus on my phone with great knowledge and efficiency. Plus, he was very friendly and made the whole experience smooth and stress-free. Highly recommend his help!”
“Thank you Jenny for completing my SmartPay application and approving me with a New Samsung Galaxy S10. I'm so excited and I appreciate how patient you was with me in transfering all my info from my old to my new phone. Now this great customer service. Highly recommended”
“Steven is the coolest. He was very helpful in sharing information on my potential purchase and even had time to interact with my kids. Great guy. Great service. 5 stars for Steven all the way. AT & T, you’ve got a good one.”
“KATIE C and the others have been very helpful to me. When it comes to buying a new phone or questions about your phone or making a payment they're very helpful especially the employee by the name of Katie C. She is smart and friendly and courteous”
“What a great experience I had at the Plainville, CT AT&T store today!!!! Two of the nicest, most helpful people assisted me—Jayla AND Adam—you should be so proud of them!!”
“Great overall experience, the new store manager and rep are both fantastic. Store had great energy and they helped me switch from metro got me a free phone and saved me money on my monthly bill!!
Highly recommended especially over the other crickets in the areas this one stands out”
“This is probably the best Cricket Wireless store I've been too. All the staff are friendly, knowledgeable and get your issues resolved. Its the only one I go too. Now if only the hours where later, we'd be golden 👌🏻 Keep up the good work yall 💪🏻”
“Y’all have to go see Jose at AT&T on Flatbush ave. He got me in and out with my phone with service all questions answered and was a smooth easy process. Shout to Jose !!!!”
“Shayna was amazing I always come back and have to come back for great service she was sweet her and Chris when he works always a pleasure bless you all thank you for the good service”
“Jonathan Store did a great job toda. He is helping a lot. He’s is nice and doing his job in a perfect way. Thank you Jonathan.You
made my day! I really appreciate”
“Mitian was very knowledgeable, friendly, efficient and quick. He answered all my questions and set up my phone. My only other feedback is that I don’t know if AT&T has a dress code but he was wearing torn jeans and I didn’t find that to appropriate.”
“I went in the store to switch from T-Mobile to AT&T and got matched with Dave. He attended to us immediately upon entering and he was very friendly, patient and helpful. He treated us like our business was appreciated and made the transition easy. I felt comfortable joining the AT&T family. Usually you have to ask companies to apply an employee discount but he asked ME about it first and applied it to my account. I was very very happy about that.”