“Cannot seem to speak to a live person in the pharmacy. A bot answers the phone and asks for all this information and tells you to leave a message and staff will call you back in an hour. I hung up and called the front store and spoke to a nice young man who transferred me to a helpful live person in the pharmacy.”
“Best pharmacy ever! Friendly, helpful staff and my prescriptions are always filled in a timely manner. I'll never go back to chain store pharmacies and I recommend them to everyone.”
“I love going to Rocky Hill Community Pharmacy, I live in Vernon & continue to go to see Rocky. He's always on top of my medications, he runs a great store. He & his wife are such the nicest people. I will continue going to here he deserves my business.”
“Lost my card and the gas attendant was more than happy to help, and someone else's receipt was jammed and they didn't report it so I had to deal with it and he had to write me out a receipt with no problem. Nice person to talk to. He let me know that Sam's Club closes at 8pm that day, and the Sam's Gas Station closes at 9pm, as I asked was telling him now I gotta go get a card printed out. I don't know how I lost it, but he was helpful instead of me wasting more time. Many use that station so things will get worn especially the rubber wheels instead of silicone wheels as rubber is natural and deteriorates and becomes hard, and losses it's grip, especially subjected to the weather and temperatures. I think Sam's Club is superb, but wish that these places you have to pay a membership for and I have the higher membership for the extra benefits. You can go in 2 hours earlier but not stay 2 hours later, or an hour later. Well those membership places must have their reasons. Probably because they can't be watching for customers when they are using forklifts, so in that way they are looking out for the customer by having a safety time. They must clean and stock before the next morning. Though I wish there was a way they could stay open 24/7 & maybe 'Block' sections till done with a white board that says how long it would be till that roped, or guarded section will open, instead of keeping It closed between the time they close till open. Walmart doesn't block sections but the pallets they wheel by hand do. They don't care about their customers only money, as if they didn't have enough. they don't have breaks really well as they pull a big load, and I have to watch out as they are told to rush. Glad you don't have to pay for a membership there but it reflects in them putting things in places with a tag you need a magnifier or smartphone to take pictures to read. Told then about it, went back another day and they still didn't change it. Even though they are open till 11pm I like Sam's much better. At least they have furniture you can rest on. It is a warehouse. They seem more comfortable that way don't you think ? ? ??? OH the Humanity!”
“Smaller pharmacy, knowledgeable staff, and when you have auto fill you don’t get 20/30 texts about progress. Simply one text…. Your prescription is ready for pick up. Oh and no partial refills. These people are on top of their game always making sure when you have 0 refills they contact your doctors, not waiting for the last minute….. I use the Newington Ct. location. 5 stars”
“Great experience at Sam’s Club. The staff were respectful, helpful, and the whole process was smooth and professional. What I really appreciate is their flexibility—you can shop with a family member’s card (parents, siblings, etc.), which makes things much easier for families. Unfortunately, this is very different from Costco, where they don’t allow you to shop even with your own father’s or spouse’s card. As the head of the family, that should be understandable, but they still refuse, which makes the experience frustrating. Overall, I highly recommend Sam’s Club for their respectful service and customer-friendly approach.”
“Best pharmacy I’ve ever been to! Ryan is so welcoming and personal he’s happy to help in anyway he can every time and I’ve been going there for over a year! Won’t go anywhere else if I can help it! Thanks Ryan!”
“Receptionist/clerk was incredibly efficient and super kind. Quick light conversation. I've actually never had a problem at Beacon unless it was of my misunderstanding.”
“2016 Walked into Beacon Prescription West Main St New Britain, Greeted by friendly helpful staff, Ms Mary helped with a prescription and Mr Ted instructed me on the equipment needed for full recovery. A World of Thanks! 2024-Thank you all Beacon Staff for caring and serving the community, from a very satisfied customer co-worker and friend. 2025- 100% Customer Service Satisfaction. Scot ? 2026 -Beacon Prescriptions supports community endeavors with dedicated customer service satisfaction. Scot ?”
“Sue was a tremendous help with my mother. Appreciated her patience on the phone in regards to setting up a pre-packaged medication management solution. Highly recommend.”
“I went here to get checked for covid, because my provider from Starling Physician in New Britain wouldn't do it. I was dealing with another issue, but because of my sore throat, Starling was not willing to see me, until my results were clear. I went to the clinic here in Rocky Hill. The nurse was very friendly. I went there when it was time for her lunch break, she was helpful. I put my info in the kiosk and waited until she was finished with her break. The experience with the nurse was positive. I definitely recommend this place.”
“I have seen a lot of 1 and 2 stars For different reasons. Rude staff displays etc. I gave them 5 stars because I went to stew Leonard’s and I was not able to find the things I needed. And selection of items was poor and very high priced. Yes prices are high but so every thing is these days. Price chopper had lots of options for one item. I found everything I needed. This will be my go to super market from now on. Let’s face it. If people stop going then it will go away. Then the convenience of a shopping experience will too. My advice is to continue shopping at price chopper. And if u have a problem seek out the manger instead of giving the whole store a one star review. It’s easy to find fault so let’s seek out the positive .”
“I will never go to a big chain pharmacy again! After getting burned by CVS one too many times, I finally switched our family’s medications to Blue Back. We’ve had nothing but great experiences since. The staff are friendly, they keep you informed on your meds and wait times, and there’s never a line. Highly recommend this pharmacy!”
“New Cromwell resident. Came to Stop n Shop from Walgreens. Pharmacy transferred all our prescriptions (at least 20) same day. I have a medically complex child and 2 insurance companies. We are always changing meds. This requires many approvals. I have never had one complaint from the staff. They treat us like we are their only customer. Never received service like this before. It is so overwhelming with all the denials but I never have to do the work. They push for us until our meds are approved. Always greeted by 1st name, a Top notch Pharmacy!”
“Genoa Pharmacy has been a great place for me to get my medications. They always get my prescription ready when I need them. The staffs are very helpful courteous and professional. I am with for years with no intention of going anywhere else.”
“CVS at Target in Southington rates far above all of the larger pharmacies I’ve been used. The two pharmacists know clients by name and are always available to answer questions and concerns. I highly recommend this particular pharmacy.”
“Great Pharmacy with incredible staff and customer service. Especially Maya and Margarita who went above and beyond to ensure my daughter‘s medication was delivered to her on time. I am very grateful for their help.”
“The team here does a great job - they’re helpful, efficient, and knowledgeable. You can speak with a member of the pharmacy staff quickly, and there’s no line for service.”
“I am joining this pharmacy and had several questions about an uncommon medication. Mike, the pharmacist, was incredibly helpful in answering them and the assistant in the store helped me with the app. The utmost professionalism.”
“I came here from Walgreens. Walgreens never had it ready,or they ran out of the medication . They have snippy ,arrogant attitudes.Walmart is the best Mike is awesome. No waiting for a flu shot no appointment required. What a relief that was!”
“I needed help when I moved here from out of town and needed help to find doctors and clinics and these people really stepped up to the bat for me. I would highly recommend this pharmacy to anyone looking for a neighborhood pharmacy with friendly, courteous, professional and kind people. Thank you all again. I have moved back to Utah for the time being.❤️???????????”
“I absolutely love this pharmacy!!! Everyone there is so caring and beyond efficient. From the Pharmacist to the tech and especially the delivery drivers. I think they are so awesome! What a great team.”
“Hand's down, best pharmacy in the area with an old-school "how can we help you" approach to everything! A big thank you especially to John and all the pharmacy staff.”
“Makes me laugh every time I call for my meds. Goes above and beyond whenever there's a issue with insurance. I'm very busy, and forget to refill, but he's proactive with getting new refill authorizations approved from my doctor. He remembers everything. Everyy business should have this level of service.”
“Dependable. Friendly. Helpful. Call me to arrange my home delivery (I am disabled and have no way of picking up my specialized meds, and let me know when to expect delivery since meds must be kept refrigerated and are packed that way. They carefully and patiently explain directions, and encourage me to call if I have questions.They explain details that the doctors may not have time or thoght about doing. The kind, polite and professional staff give me confidence in being able to manage my meds, and they are an important part of my support system. I am grateful.”
Loblaw Companies Limited is putting serious money into its retail network this year. Canada's largest food and pharmacy retailer announced it will spend $2.4 billion in 2026 to open new stores, renovate existing locations and strengthen its supply chain. The company plans to open 70 new stores in 2026. That includes 34 Shoppers Drug Mart and Pharmaprix pharmacies and care clinics, along with 31 hard-discount No Frills and Maxi grocery stores. On top of the new openings, Loblaw will renovate another 191 stores and continue construction on a roughly 1.2 million-square-foot automated distribution center in Caledon, Ontario.
