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“I go here every time I'm at the mall to look at 574s. Staff are usually cool, but call people BOSS and thats so dumb. Dont ever call people boss, chief or guy”
“Praise to the team at Clarks West Farms. Had a little snafu with an online order that customer service was very adamant in their inability to do anything to help me out.
However, upon talking to Sha’Quai (apologies if I spelled that wrong) on the phone at West Farms, they were perfectly willing to do what customer service said they absolutely could not. Shout out to Kian (double sorry if I got that wrong too) for helping me out when I went into the store to sort things out. This location is a great model on how retailers should operate with funky situations. Thanks West Farms team!”
“Me and hubby love this place. BEN is awesome!! He always greets us when we go there and has Great Customer service!! he deserves a employee of the month. and he is a very kind person. Yall won lottery with him. All staff is very friendly and kind also.. Great Team!!!”
“Great store, have purchased countless items here at discounted prices. The one thing I most definitely dislike is the $10 shipping fee on orders under $89. It is very surprising that in this day and age, a reputable company such as Nordstrom does not offer free shipping.”
“I always can find a shoe, my daughter on the other hand, & she wanted black NB but was happy w/ black Vans like from when I graduated high school 1999 lol!!!”
“This place was pretty good. We came in here looking for a particular pair of shoes and a particular size they had them I mean it’s a shoe store so this is what we expected but the service was really good. Everyone was very friendly and knowledgeable weed return.”
“Diamond and Sarah were exceptionally helpful in my search for the perfect pair of jeans. Both associates listened and asked questions to narrow down options. Not pushy, just interested in supporting my need. 10/10 shopping experience!”
“Could not say enough about how wonderful the customer service and selection was! 10/10 would recommend anyone to visit Johnston & Murphy if they want to revamp their style for the year ahead.”
“First time in the store and had an amazing experience. The store sales associate helped me find what I needed and made me feeling amazing in what I tried on. The store was organized and if there was something I wanted but not in my size the associate helped me order it to be delivered to my home. Love Ann Taylor and will be returning”
10AM - 8PM
500 W Farms Mall, Farmington
Shoe Stores
“I'm not a big fan of the Loft, most of their items are not my style, but I'll occasionally walk in. I notice their store is usually set up to feature one specific color, and you'll notice it right at the entrance. They'll have all the new items of that new color, currently various shades of pink displayed on the front table, not to be missed. This is fine, but a variety would also be more eye catching. I've been on the hunt recently for a specific pair of pants, they are from a few seasons ago at the Loft. I've gone to a few stores and I've looked online, and I haven't had much luck. I stopped at the Loft store at Westfarms, I asked the man working there if he could help me find them. He was so helpful, he looked all over the store for me, he talked to the other associates, he did a store search online, he looked in the back room twice, sadly they didn't have the pants. I didn't even ask him to do all this, it was all in his effort and wonderful customer service. And it was a very busy day in the store, yet he was still dedicated in finding these pants for me. I so much appreciate excellent service like this.”
10AM - 8PM
519 W Farms Mall, Farmington
Shoe Stores
“Wow!! Thank you Tiffany and crew for taking the time and patience to help my daughter and I with our backpack purchase. It was 20 minutes before closing and we received excellent customer service! Thanks Tiffany!”
“My husband & I came here on Saturday to take our son School shopping and we had 2 women who assisted us whose names were Tammy, Envy and they were both extremely helpful, playful with our kids, patient, their service was 100%. My family and I will be shopping here more often! They also went above and beyond to order for us to make sure we got our size !”
10AM - 9:30PM
100 W Farms Mall, Farmington
Shoe Stores
“Today at Macy's, I hit the jackpot of shopping adventures! Tod, the retail superhero, not only hooked me up with the perfect pair of Steve Madden sneakers but also unleashed his online shopping superpowers and shipped another pair of Steve Madden's right to my house. His wit and charm turned my day from ordinary to extraordinary. Move over, Employee of the Month - Tod just secured the Best Employer Award with his epic customer service! Tod, you're not just an employee; you're a shopping legend, and I'm your biggest fan!”
“My girlfriend and I were pleasantly suprised with the selection of things besides clothing in here- candles, cooking utensils, furniture, and more! Everyone was helpful and seemed happy to be there as well, always a plus.”
“Free People is our favorite brand. My daughter and I try to visit the store once a year. It's beautiful! The sales people are friendly and helpful, and is wonderful to try on the clothes in person. Otherwise, we order online. Gorgeous clothes and fabulous store!”
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“Christian (with the glasses) was super attentive and helpful! After bringing out any sizes we needed and helping size my son, he helped me order some shoes online when they didn’t have the pair in store. I come here a lot and will ask for him next time!”