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“I ordered a small gift for my husband to celebrate an accomplishment. The item itself was beautiful and high quality. But I want to say that, for all the expensive orders Richards must get, I was so appreciative and touched by the attention to detail and customer service I received. Specifically, they gift wrapped the order beautifully, included a congratulatory gift tag note, and sent a hand written note from the person who put the order together. Above and beyond. Would 100% recommend this store.”
“Thank you to the entire staff, for taking an interest and going out of their way to help with my shopping needs—on Mother’s Day no less, one of the most stressful days in retail. Thanks especially to Gwen for being so sweet and accommodating!”
“New location in Byram, CT within walking distance of their old location near Port Chester train station. They have tons of new inventory every month! A lot of professional and casual styles.”
“Intricately Italian made clothing and exceptional customer service @ the eleventy store in Greenwich! I love coming here to shop and the customer service is top-notch. Janine and Erica are the best! I don’t say this enough, but I appreciate your expertise in styling and helping me pull items for me upon my arrival to the store.
It’s also so nice to top off the shopping experience with a glass of Prosecco and some delicious vegan bakery items that are freshly made daily for the store. Thank you! ?”
“Love shopping here. Juliette is a wonderful sales associate. She offered me wine at the door for you. Great selection of fragrances. And I LOVE that I can shop in my active/leisure wear. Also very accommodating as I had a sprained ankle at the time of my visit”
“Went out of her way to get me the correct ring size! Very prompt with emailing and communication. Also the gold hex ingot ring came out as stunning as the picture portrays.”
“The Ave’s most iconic store which ultra successful home grown brand redefined preppy lifestyle and image in a positive way. Excellent place to buy gifts but stick to old school traditional product line.”
“Great experience! Helpful staff. Lots of options for office & casual wear. Will definitely be back! Being on the last block of the ave parking is limited at times but there’s a parking lot right before steam.”
“Great store with wonderful team members! I was a bit distracted while in store today so wanted to write a review to thank the staff. They are super helpful and knowledgeable about the products! Bravo to all. You definitely make the shopping experience at this store easier and more enjoyable! Thank you! Athleta should be proud to have you as salespeople!”
“Went in on Saturday evening looking for a pair on jeans. I left with a whole new wardrobe. Angela was so amazing. Very helpful and you could tell that she loves her job. Will definitely be back in the spring for some summer outfits.”
“Every time I have been to the store sales associates could not have been more helpful! They have never failed to help me get the right sizes or the most amazing clothes!!!”
“I really enjoyed going to roller rabbit today and getting a high-quality pair of pajamas for myself. The staff were lovely and very helpful. I feel the pajamas are a good value and a nice treat for myself. They seem like some thing I would have for many many years and really feel special when I wear them.”
“I have been walking shop to shop to find a dress for my graduation, but finally found one from Club Monaco thanks to Minnie! the best sales person and the stylist I have met ever!!! she even taught me what shoes goes with the dress and all the other details with specificity. Love her!!!”
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“This place is a gem! Suzanne is one of the kindest people I know. She always has a smile on her face and often sends email follow-ups to ensure I’m happy with anything I purchase. She greets me by name every time I walk into the store and just exemplifies the relational value of the company. Shout out to Josh as well, who’s also helped me find the perfect outfits that go well together! I love the brand and can’t more highly recommend supporting this location!”