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August 2022 by Kathie K.
I love using CVS Sound Beach Ave. the employees are friendly and helpful and aways polite. I get most of my prescriptions there. They are located in a good place with lots of parking. Great place!!
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July 2022 by Ben T.
I was here to pick up antibiotics for my toddler. CVS wanted my phone number to share with their partners about marketing opportunities i.e. spam calls. I didn't want this and the pharmacy technician said it was required. When the pharmacist came by, the tech announced to the store I was going on a tirade, then reached over to the card scanner and accepted the agreement for me to accept spam calls. With so many competitors in the area, I have no problem never using CVS again. I don't need spam and I don't need a pharmacy tech to insult me in front of the store when she is frustrated that I won't agree to accept spam calls. I now use Walgreens.
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May 2022 by LAUREL K.
This used to be such an easy place to refill prescriptions. Not now. The app wouldn't let me log in because of "technical issues." When I called, I was on hold for 13 minutes and 4 minutes and NOBODY EVER PICKED UP THE PHONE. To make matters worse, they have this distorted tape loop playing awful music while the recorded message repeats over...and over...
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January 2022 by Elisabeth B.
While convenient location-wise, I've been very disappointed by how unthoughtful and inefficient this staff is. My first job out of school was in customer service at Bloomberg and so it is always a shame when I encounter a team that cares little for the customer. It usually takes 2-3 days to fill a prescription and I always get grumpy pharmacists who are on the defense no matter how polite and patient you are - inevitably making you wait longer and jump through hoops to get a basic prescription. Considering switching pharmacies to avoid the monthly headache/downer.
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July 2021 by Google user
It is one of the better Cvs pharmacies in Greenwich, but still a painful, stressful experience every time I need to pick up medicine. The wait is consistently lengthy, both in person and on phone. The employees do not communicate or transfer customer requests/messages with each-other. There is almost always inconsistent communication between pharmacy reps, pharmacists doctors and insurance. I truly dread going to any cvs pharmacy. I understand they have an overwhelming amount of work to do re: filling and providing medicine to almost everyone, however those I have seen do NOT do their job efficiently. Personally I often feel like an inconvenience to the employees. Often I will stand at the register, waiting, as one or several employees input data in the computers behind the counter with complete ignorance to the customers physically in front of them - “be right with you” would be nice to hear, but it is rare I hear that. Usually I am ignored. Overall, cvs is not a pharmacy I enjoy visiting. I try to avoid this pharmacy at all costs.
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May 2021 by Chiara Muratore
It is one of the better Cvs pharmacies in Greenwich, but still a painful, stressful experience every time I need to pick up medicine.The wait is consistently lengthy, both in person and on phone. The employees do not communicate or transfer customer requests/messages with each-other.There is almost always inconsistent communication between pharmacy reps, pharmacists doctors and insurance.I truly dread going to any cvs pharmacy. I understand they have an overwhelming amount of work to do re:filling and providing medicine to almost everyone, however those I have seen do NOT do their job efficiently.Personally I often feel like an inconvenience to the employees.Often I will stand at the register, waiting, as one or several employees input data in the computers behind the counter with complete ignorance to the customers physically in front of them - “be right with you” would be nice to hear, but it is rare I hear that. Usually I am ignored. Overall, cvs is not a pharmacy I enjoy visiting. I try to avoid this pharmacy at all costs.
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August 2020 by D T.
Pharmacy is rude and uncaring. My family member has been a customer for 20+ years. They don't care. It really is disheartening and goes well beyond bad service
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January 2019 by Jacob H.
Management is wonder. He is a warm, friendly, and cares about his customers. The staff are mostly friendly. I had one incident where an associate made a rude sarcastic comment on my purchase which was uncalled for. The store is well organized and everything is easy to find. Great addition to the Old Greenwich village.
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February 2018 by John M.
Always a problem getting my prescriptions. ALWAYS an attitude from the pharmacists for over 4 years since I've been a patron. One female pharmacist is particularly salty ALL the time- plenty of pharmacies, no need to deal with this type of customer service.
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December 2017 by Laurie N.
I ordered a "next day" photo book on CVS.com as a special gift but there was a problem with the store's printer. I needed it right away and the manager, Mostafa was great and called CVS.com and worked with them to find another store to have it printed and I got it in time! He and the whole staff at the CVS in Old Greenwich were so nice!
