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May 2023 by Ruth B.
Lovely store in a lovely part of CT. A bit pricey so their clientele is very specific.
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July 2021 by Rebecca C.
Richards is the highest quality service and the finest clothing. Their exceptional staff makes shopping truly enjoyable, and they have a range of high-end well-tailored and truly refined fashion options. It is literally my favorite place to buy myself and family members gifts, I frequent both Richards and Mitchell's in Westport. The other department stores pale in comparison, Richards & Mitchell's are another (far superior) level.
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June 2021 by Mark R.
Excellent, high quality, family-owned clothing store with unique items from many high-quality brands. Service was impeccable. Visiting from out of town and needed a summer blazer for an event. I so much prefer this type of experience than a major chain or department store.
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December 2020 by Matthew A.
Richards is an excellent men's store, and they carry many nice brands and labels that I enjoy. The store itself is well laid-out and attractive. The selection of Charvet shirts and ties is wonderful. Richards has a nice array of clothing from Zegna, Armani, and Brioni as well. The shoe department is also extensive and carries everything I need. The service is always helpful and knowledgeable. Much of these items are only available at Bergdorf's or Saks in Manhattan, making Richards a great asset to Greenwich. The women's department upstairs is also quite nice. I had a return once for an Armani topcoat that did not fit properly. They were very helpful and willing to correct the matter right away. It is service such as that which is missing from much of retail today.
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June 2020 by Emily K.
Richard's is a wonderful place to shop for amazing clothes and impeccable service. The tailor shop is simply unparalleled with many employees having been there for 20+ years. If you're looking for suits, you absolutely must get one here. It's also great for more men's casual wear including newer brands like Faherty and the upstairs is all for women's clothes and accessories. I love the bagels and coffee they have on Saturday's as well ( except not during COVID of course).
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April 2020 by Jaroslav Priborsky
Never give up!JP even when times are hardest!Jean Pierre shoes Canada
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February 2020 by Ty A.
This place was absolutely phenomenal. Anything luxury you name it Richards has it. I went there to buy a Canali suit. They had a fitted it for me and today it still looks amazing. I highly recommend Richards to any buddy who is looking for the experience of buying high-quality, high luxury clothing. enjoy!!
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November 2019 by Mike S.
Selection is okay, not great. They have a few different styles for the designers they carry and can order most items. My problem is with the service. The sales staff is unfriendly and speak with a condescending tone. They profile you based on what you're wearing (very stupid) and even if you can get someone to help you, you can tell they're annoyed. Go to Saks.... so much friendlier and much more helpful. And better selection too!
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January 2019 by Valerie E.
How far retail has fallen. Went to this store today for shoes. I was shocked at the quality of customer service. Beyond poor. Not one of the salespeople on the floor approached me with an offer of assistance. Personal, face-to-face customer care, is the last remaining reason for me to shop at a bricks-and-mortar store. I go for that experience--or I don't go at all. I won't go to Richard's at all again.
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January 2019 by Jamie W.
For menswear, Richards excels at selection - they have more and better than any other store, and can get you whatever you could possibly want if they don't have it in stock. Particularly for Italian brands like Zegna, Loro Piana, and Brunello Cucinelli. Far better than Saks, Neiman's, and the boutiques. But they don't excel at service (at least for relative peons like me). It couldn't be more obvious that they work on commission - it's positively Darwinian, in that only the strongest (i.e., richest) survive (get great service). For the rest of us, the attitude is reluctant, there's constant upselling, and you'll go it alone if you're shopping for lower priced items like *mere* $400 pants (a real interaction: me: "I'm looking for X brand in Y size." associate: "pants are in that corner" *points*). I spend, say, $5k a year there, but at Richard's that means you're relegated to the lower rungs of their customer hierarchy. And I get that. But they should do a better job concealing it. Today's thirtysomething scrubs are tomorrow's elderly uberconsumers. Speaking of money, they don't excel on price, either. Richard's thinks a sale is 10% off, while competitors chop off 25-40%. In this stratosphere, that's a difference of hundreds of dollars per item. So for the stuff you can find elsewhere (admittedly, not everything), you're better off doing so. Credit where credit's due: whenever I have needed repairs, they've done a fabulous job, always gratis. The store is beautiful, and it's nice not to worry about parking. The non-sales staff are mostly great, from the parking guy on up, and have been there forever. And the selection, again, is unsurpassed in the category of *serious Italian business clothes for serious business people*. That's why I still shop there. But I can't recommend it except with heavy caveats.
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December 2018 by Eric J.
Amazing service, one on one attention. Great selection for smart casual, and business attire Expensive though...but you get what you pay for
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August 2018 by Heather A.
Beautiful store! But most importantly great customer service. Had the privilege to meet one of the owners today, Scott, he was a true delight!!! Will be back!
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December 2017 by Justin S.
I went in 6 weeks ago to order custom dress shirts for my daughter's Bar Mitzvah. I dealt with salesman David Lynn who couldn't care less about dealing with me. He was too lazy to direct me to a changing room. Instead he sent me to the public bathroom. I gave him the drop dead date I needed it. He wrote down the wrong date. I kept following up and correcting the date. Long story short, the shirts never came. I had NO dress shirts for my daughter's bat mitzvah. Two words- STAY AWAY
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November 2016 by Syed K.
If you are looking for fine clothing and exceptional personal assistant when shopping, look no further. This is the best it gets on Greenwich Ave and probably the surrounding area on the variety and quality of high end clothing under one roof. The prices are obviously outrageous, however they have great seasonal sales where prices can drop significantly. For some of the brands they have individual sections, like Zegna, which they carry a decent variety off. Always a pleasure walking into the store and for the folks who are concerned about finding street parking, they even have their own parking lot in the rear.
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February 2016 by Victoria A.
Excellent selection and choice make Richards a quality experience. Despite the prices, the items such as shoes and ties are classic.