-
October 2023 by Mali Cohen
Sal and his team at Greenwich Infiniti are the best--- patient, professional, responsive and efficient. I can always trust our car will be taken care of there. Thank you for the piece of mind!
-
October 2023 by Patsy Calvello
I have been a long time customer and by far this is the best service team Infiniti has had from the Service Manager - Sal Cirillo and to the Service Writers- Ashley,Miriam and Jostin.They give you options and try to help you. Excellent Service guys keep up the great work. I’m definitely going to be a loyal customer
-
October 2023 by Noah Shatken
Sal in service is amazing !! Awesome Director That always goes above and beyond. Been taking care of my family for years the only one I will go to for service. Your dealership is lucky to have him there. I have followed him everywhere he goes. Thanks !!
-
October 2023 by Paul Brockington
Great service department nice cars Great sales persons Great discounts Getting repairs when your car. Ashley service Department Excellent customer service.
-
October 2023 by Anthony S.
I brought ny car in for servicing. Had a 9:30 appointment; was told it would take 90 minutes. Went to Starbucks to work. I get no call...At 12:00 after several attempts to reach them, I finally connect with someone.They tell me they are backed up and could probably get to the car in next 1-2 hours!MY FRIGGING GOD!!! No call at 11 or 11:30 to say, hey..we are delayed....if you need to make alternative plans...here is what is going on. UNFRIGGINGBELIEVABLE PATHETIC INEXCUSABLY BAD CUSTOMER SERVICE!!!!!!!!NO MORE! I'm going back for the car. These guys screwed my whole day12:30 Update:Went back to grab car. Guy behind the desk gave me blank response to question why no call?????Then Sal the manager stepped in. Class Act!Sal apologized said they were wrongoffered to give me a loaner, service my car and deliver it to me this evening!So 1 star for AM experience 5 stars for Salin future, any potential issues, concerns, ask for Salwhat happened this morning should not have happened....someone stopped reading the customer service manual early but Sal stepped up to turn the situation aroundThank you Sal
-
September 2023 by Dan Kay
Employees are nice but their layout and system is terrible for used cars. I asked for a car without accidents, they showed me a car sideswiped at the quarter panel that was unfixed and unreported…. I had to just leave after the 3rd car. The second car, the hood latch was stuck from an accident with a cheap paint job on the hood (worse than maaco)with fisheye everywhere and bald tires. The first car had junkyard headlights and a hole on the leather seat and also missing the airbag cover on the rear with an exhaust rattle. All cars had more mileage than reported online. These are fake CPO cars with accidents and unfixed damage……… at 20kish miles 2 years old. It took 1 hour to see 1 car. Inspect your purchases people. Impossible to be really a CPO if you read the checklist. Parking stinks for sure. Good luck. I should of made a viral tiktok on the “accident free” swiped car. Unbelievable.
-
August 2023 by Zachary Markovych
Our experience with Hasahn at Infinity of Greenwich was great! He was able to come down and meet us at a very reasonable price. The transaction process was seamless, and the paperwork was prepared beforehand. Overall, a great place if your looking for a fair price with quality service.
-
August 2023 by Trecia-Ann Campbell
I recently had the pleasure of experiencing the service provided by Sal at DARCAR Infiniti's Service Manager, and I must say, the level of professionalism and customer care exceeded my expectations. From start to finish, the experience was nothing short of exceptional.Upon arrival, I was greeted warmly by the service team, and it was evident that they prioritize customer satisfaction. The Service Manager, Sal, demonstrated an impressive depth of knowledge about Infiniti vehicles and their specific requirements. He took the time to listen attentively to my concerns and explained the service process with remarkable clarity.What truly set this experience apart was Sal's commitment to transparency. Before any work was done, he provided a detailed breakdown of the necessary repairs, outlining the costs and explaining the urgency of each item. This level of honesty and openness is a rare find in the automotive service industry and greatly contributed to my trust in the dealership.My experience with Service Manager Sal at DARCAR Infiniti Greenwich was outstanding. The combination of exceptional customer service, transparent communication, and high-quality repairs has earned my utmost respect and trust. I wholeheartedly recommend Sal at DARCAR Infiniti to any Infiniti owner seeking top-tier service that goes above and beyond expectations.
-
August 2023 by Trish C.
I recently had the pleasure of experiencing the service provided by Sal at DARCAR Infiniti's Service Manager, and I must say, the level of professionalism and customer care exceeded my expectations. From start to finish, the experience was nothing short of exceptional.Upon arrival, I was greeted warmly by the service team, and it was evident that they prioritize customer satisfaction. The Service Manager, Sal, demonstrated an impressive depth of knowledge about Infiniti vehicles and their specific requirements. He took the time to listen attentively to my concerns and explained the service process with remarkable clarity.What truly set this experience apart was Sal's commitment to transparency. Before any work was done, he provided a detailed breakdown of the necessary repairs, outlining the costs and explaining the urgency of each item. This level of honesty and openness is a rare find in the automotive service industry and greatly contributed to my trust in the dealership.My experience with Service Manager Sal at DARCAR Infiniti Greenwich was outstanding. The combination of exceptional customer service, transparent communication, and high-quality repairs has earned my utmost respect and trust. I wholeheartedly recommend Sal at DARCAR Infiniti to any Infiniti owner seeking top-tier service that goes above and beyond expectations.
-
August 2023 by Morgan A.
Went there yesterday for service and everything went well. Very friendly and knowledgeable staff. Will always use them for my car's service.
-
July 2023 by Blerta Gashi
THIS 5 STAR REVIEW IS ALL BECAUSE OF BROOKE!!! Not only was he incredibly professional and helpful -- but he went above and beyond to get me the perfect car! He handled all the curveballs I (accidentally) threw at him in such a timely manner and with such kindness. He got me the highest trade in value for my old car AND got me the greatest price on the new purchase. If you are ever in the market to get a new car -- please stop at DARCARS Infiniti of Greenwich and ask for Brooke immediately upon entering. He was such a pleasure to work with -- wish I could give him more than 5 stars. Brooke -- thank you so so much for ALL your help, I appreciate your hard work so much!! You absolutely rock!!!!Also a side note -- Amberlyn (service manager) is absolutely amazing as well. She was so punctual with all the requests I had and handled everything so professionally.DARCARS -- whatever you are paying them, it is not enough!! All around amazing dealership and I will continue to recommend it to anyone looking to purchase a new vehicle!!
-
May 2023 by Eddie Ramirez
We couldn't be more pleased with our purchase. Brooke, our salesman was easy to talk to from the first minute we spoke. He easily discussed the vehicles we were interested in, the different models and their features. They gave us a great price on our trade in and the new vehicle we purchased. I highly recommend this dealership and the staff, especially Brooke.
-
May 2023 by William Milline
I'm a loyal customer of Infiniti of Greenwich .I was very unhappy with every time I called to schedule appointment service person kept telling me that it would take a long time for an appointment. It was very frustrated ..This happen to me on two different occasions one was my left tire had a small hold on the inside of the tire when I called for appoint the service technician told me they where busy I told her that I'm coming in anyway .If I didn't get that tire change I could have had a serious accident .
-
May 2023 by Jayla Ortiz
My experience at DARCARS Infiniti Greenwhich was fantastic. The staff was polite and helpful. Brooke made buying my first car fun and unforgettable. I was able to purchase the exact car I wanted for a great price. Amberlyn made making the appointment to see the car simple and easy. I drove a hour and a half away to visit this location and i’d do it again! I highly recommend visiting this location!
-
April 2023 by Linda Satin
Great salesmen all of them especially our personal one Stephan , young ,energetic enthusiastic and knowledgeable. Most beautiful cars. A small place but cars are quickly sold and replaced. Loved the experience
