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November 2022 by Mr. white-field
Thank you Cyrus for all your help. Very helpful
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November 2022 by Karen white-field
Thank you Cyrus for all your help. Very helpful
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August 2022 by Judith Craig
I received a gift that didn’t fit. I brought it back to the Greenwich Ave store. They did not have the dress in stock. I tried on a similar style to check on a different size. When I came out of the dressing room I was told by the “manager” that they no longer had the dress at any location. Before I could look at blazers and tops, she handed me a receipt. I was confused as I would have taken a store credit, apparently since the item was sent from the warehouse they couldn’t give me a store credit.The dress was full price, not a sale item. The credit card that purchased the dress was credited.When I told the “manager” that it was a gift from my son and I would have chosen a different item, she said I could buy something and then get my son to reimburse. As I said the receipt was handed to me before I even had time to take a 2nd look in the store. I told her again it was gift and she said, “you said it was from your son, I buy stuff for my mom all the time that aren’t gifts”, this was said by a “manager”. I live in town and I will never go back to this store. Associate 1111 was on the receipt. Terrible customer service! Beware!
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May 2022 by Thee Rich Martin
Nice place, Great service And, the neighborhood is lovely!
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September 2021 by Jennifer Lewis
Great experience! Helpful staff. Lots of options for office & casual wear. Will definitely be back! Being on the last block of the ave parking is limited at times but there’s a parking lot right before steam.
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September 2021 by maggie glynn
I love shopping at theory but absolutely hate this store. I was wearing a pretty silk skirt and the women came up to me and said “I bet I got that skirt for 200$ less at urban outfitters.” Today went in and the second I walked in asked if I was vaccinated even tho we were both wearing masks. Then called my mom “anorexic looking.” Never going to this store again.
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November 2019 by Ashley Belizze
Worst customer service and staff doesnt know anything about the product or how to greet you properly without jumping down your throat. Will never shop there.
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July 2019 by Heather Mutterperl
I tried to return 3 items I bought at full price at another Theory story to the Greenwich avenue store today. I had the receipt and am within the allowed 30 day period. There were 2 women working at the time. The first told me my items were now 60% off and that was all she could give me despite looking at my receipt and seeing that I paid full price. The 2nd was of no more help but told me to go to the store I purchased the items at. Neither truly tried to help they preferred to make me wrong for trying to return items to a store owned by the same company. I am appalled at the lack of training and the fact that neither woman could think of someone to call for help and they had no manual to refer to.
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July 2019 by Amy H.
I love Theory and although I live in CT, I've only shopped at Theory stores in NY. I went to the Greenwich store during the sidewalk sales. The shopping experience was bad. I was essentially ignored. I even had to hunt the woman down to pay. If I wasn't in love with the dresses I found, I would have left. One woman was busy chit chatting with a friend and the other was on her iPhone. The lady I hunted down to pay seemed put off that she had to actually work. That said, I won't be shopping at Greenwich Theory ever again.
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July 2019 by A H.
I love Theory and although I live in CT, I've only shopped at Theory stores in NY. I went to the Greenwich store during the sidewalk sales. The shopping experience was bad. I was essentially ignored. I even had to hunt the woman down to pay. If I wasn't in love with the dresses I found, I would have left. One woman was busy chit chatting with a friend and the other was on her iPhone. The lady I hunted down to pay seemed put off that she had to actually work. That said, I won't be shopping at Greenwich Theory ever again.