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October 2024 by Victor Linares
I was overcharged and mislead.
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June 2024 by Susan Dougherty
The rental from Greenwich Hardware was a complete and total disaster. They should not be allowed to rent. I was told to go to a location other than what it said on my reservation paperwork which was a big red flag. When I arrived at a remote location on the other side of town, there was no truck matching the description of the truck described on the paperwork. I called Greenwich Hardware who were condescending and zero percent helpful. As a woman and I senior citizen, I was asked to wait for over an hour from when the truck was rented in a deserted parking lot on the other side of town. All Greenwich Hardware kept telling me was that the truck was "on its way". Finally, two men showed up with a truck and jumped out and ran away. The front windshield had a crack at least 24 inches long. I beeped the horn an the men returned and told me there was no crack. I took a picture of both them and the crack and they admitted it had the crack but that it was marked with two stickers so I wouldn't be charged for the damage. I called the store because there were two other 10' trucks in that parking lot but the man at Greenwich Hardware told me "Take it or leave it." I was paying two men for over an hour to load the truck at my home so I drove it home. Just about every light on the dashboard lite up. When the men opened the back of the truck at my house, the bed was loaded with gravel and we had to clean it out. There was supposed to be 2 dozen blankets but my husband had to go pick those up at Greenwich Hardware. This took a lot of time as they were not ready and the man kept going in and out of the backroom collecting blankets. This cost me more time and money. The mileage on the contract was also much lower than the mileage on the truck, and the gas tank was not completely to Full. Throughout this ordeal I spoke with a woman named Ray at 1 800-U-Haul who was neither helpful or sympathetic. I plan to report this as elder abuse in that I was put at risk and mistreated in every way. In contrast, the people in Brattleboro for the return were both sympathetic and helpful. I felt terrible leaving them this broken, deplatadated truck. Here is a picture of the windshield crack!
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October 2023 by Ashod Kassabian
I was very pleased with the clean U Haul truck I rented from the Greenwich location yesterday. John was helpful on the phone and both Kipp and Trey managed the transaction with professionalism and care all the way through! I will never reserve a truck from Home Depot anymore.
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September 2023 by César Villagra
They are very kind people. I have rented with them 3 times and I had a very good experience. I will definitely continue coming here because of the good service.
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September 2023 by Ronald Chamale
be careful they will say that you did not put gas in the tank and they will charge you, they are thieves
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July 2023 by Ben Susko
Had a small problem and they immediately remedied it. Very friendly people
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December 2022 by Scott C
Disorganized and beyond slow. This is 2022 if you don't provide customer service you might as well shutdown. Rude owner and poorly trained staff.
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September 2022 by Phillip Robinson
Great place! I rented a van from them and the van was clean, was in excellent running condition, and most importantly the A/C was nice and cold. They have a lot of different vehicles that you can choose from.
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September 2022 by jason coty
Called uhaul they set up the appointment . They set it up under the wrong person with the wrong truck . Got to the store in Greenwich and the worker couldn't do his job correctly and had to remake the appointment 3 times . Gave us the wrong truck (costed more in tolls and gas)And then charged us more for milage was 60 cents then 70 by time I walked out it was 90 . These screaw up they made cost us a extra 90+ dollers. Will go with home depot next time or a private company like persision carpentry in southington ct.
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April 2022 by Scott Cerreta
Disorganized and beyond slow. This is 2022 if you don't provide customer service you might as well shutdown. Rude owner and poorly trained staff.
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January 2021 by Lynne Lopez
I have very bad experience with the Spanish man who assisted last December 27 I picked up at 2:30.pmno matter very rude.Never hand the key and assist me where is the van outside there’s couple of van out what I need is he has to come out and show me the van as Kevin did to me the passed.Spanish man was busy focusing on his IPhone.
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November 2020 by Renata R.
I rented a truck in Northern CT and had to go to Greenwich, Manhattan and back to Greenwich. This location was great for me. I planned well so we dropped off and went to dinner afterwards near by. Easy drop off, everything well labeled and organized. Smooth transaction. I just received my final invoice and this rental was a deal. Yes I had to lift a few things but I saved $1,400. Doing it myself.
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June 2020 by S S
This was a horrible, demeaning experience. I rented from them a couple times and the employee in charge was hostile verging on abusive, sneaky and grossly unprofessional. The truck (in this time of Covid) was FILTHY with a rotted banana peel the employee was aware of. Will travel further to deal with professionals.
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June 2020 by Al Meola
It’s one of the best U-Haul experience I’ve had
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January 2020 by ameola57
It’s one of the best U-Haul experience I’ve had
