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March 2024 by Evelyn B
Unfortunately, the store didn’t post signs that they would be closing “temporarily “. I went to return an item and of course to find it was closed. Went back several times. Still not open. Now I misplaced the receipt and can’t get a refund, exchange or credit according to Norwalk store and Customer NO SERVICE Department. Will NEVER SHOP here again! If you lose your receipt you own the item. Done!
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March 2024 by Jacqueline Bull
When are they going to open the store again?
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February 2024 by London England
Good customer service, fun shopping
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January 2024 by Sierra Stone
went in to return right after a holiday prior to grabbing the proper sized items i asked a sales associate if i was going to be able to return the items without receipt but i had the order confirmation and card that it was purchased with. she said yes as long as its an exchange it would be fine. i got to the counter and was denied. the sales associate was hungover and bragging about how drunk he was the night before to the other associate. such trash representation for a store. the employees all say different things about return policies and were just rude. do better.
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December 2023 by JAY-NEZ
Horrible Experience.
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October 2023 by Cintia R.M.
I've been shopping at Zara for a long time and I'm very disappointed because I needed it. I bought a vest and had to return it because it didn't fit me and the tags fell off and they didn't make her exchange it for me, saying the material was worn out and I didn't wear it at all. the clothes are not worn out, the tags just fell off and they didn't want to do my depo I'm very disappointed I'll never buy from this store again I never want to go near this store I'm very disappointed they don't do the work in these stores you'll be very disappointed
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September 2023 by Jimmy Shin-Ding
Prices and style, Zara need a series change.
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July 2023 by Emily H.
The longest lines you will ever see. Prepare to wait 45-60 minutes on the weekend. I've never seen more than two people working checkout, this is in women's and men's combined. Ever. Please hire more staff, so many people give up before making it to the register.
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July 2023 by Dena H.
This location does not have men’s. I went in and out due to the chaos.
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July 2023 by Kevin guzman
Great location, amazing customer service! Great sale
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June 2023 by maxine
Love that they always have so much to choose from and sizes. Always my go to store than the other locations. I always leave with something. Downside is there is always a line! One to two cashiers for a very busy store.
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June 2023 by Angela Pinzón
Only 4 stars because is hard to find a good inventory, I did went to a couple but either they don’t have the size or color of what they have in display
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May 2023 by Lorena
0 stars if I could! Rudest staff you would ever know. Asking one question is like the most annoying thing you can do to them. Fitting rooms are ALWAYS (permanently) close, so don't waste your time coming here. You won't be able to fit your to be new wardrobe. Neeext! Drive to another (and also bigger) Zara.
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February 2023 by Tristan G.
Why have a fitting room if no one can use them? Good clothes seem dope but I don't want to feel like I wasted a trip if they don't fit
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February 2023 by Sylvan Channer
Women only store went to pick up an order in and out quickly
