The CVS on Dixwell receives mixed reviews regarding its customer service but consistent praise for its pharmacy and store condition. Many customers describe the store itself as amazing, new, clean, very spacious, and always well-stocked. The pharmacy staff is frequently called great, efficient, and helpful, with specific appreciation for how they handle medication and shots. Experiences with other employees vary; some are noted as polite, caring, friendly, and positive, brightening customers' days. However, other interactions are criticized as horrible, with reports of being rushed, blown off, or experiencing a major lack of communication from certain staff. While the pharmacy service is considered decent and shots are easy to get, the inconsistent customer service leads to a divided overall experience.
Well it happened.. cvs has turned in walgreens!! Receive text/phone calls saying RX is ready, only to wait 20 minutes in drive thru line and to be told its not ready. The pot smoke from the drive thru window was a nice touch as well.
September 2025
I want to take a second and acknowledge Connie for her incredible commitment to making sure my mom got her meds. 11/10 service!! Thank you!
January 2025
I love CVS the staff is always helpful and friendly all the stores I have visited were very clean
