Quest Diagnostics Hamden 3000 Dixwell Avenue
Medical LabsHours:
3000 Dixwell Ave, Hamden CT 06518 Hours
About Quest Diagnostics Hamden 3000 Dixwell Avenue
Quest Diagnostics Hamden at 3000 Dixwell Avenue offers a range of lab testing services, including routine blood and urine tests, drug screens for both Department of Transportation (DOT) and non-DOT purposes, pediatric specialty tests, hair drug screens, glucose tolerance tests, and wellness programs. The location now provides COVID-19 antibody testing by appointment, with clear policies about not testing symptomatic individuals within the last 10 days. Face coverings are required at all times. The facility has recently been remodeled and upgraded, resulting in a clean, modern environment. Many customers appreciate the efficiency of the check-in process, especially the self-service kiosk that makes appointments easy to set up and reduces wait times. Visitors have reported being in and out within 10 to 15 minutes, praising the friendly and proficient staff. However, experiences at this location have been mixed. Some customers note that the check-in process can be confusing, especially for walk-ins, and some have faced wait times or policies that seem strict, such as requiring appointments for all visits. There have also been reports of rude behavior from staff, including a phlebotomist who showed frustration and did not acknowledge patient pain during blood draws. Others have experienced unprofessional comments or attitudes, particularly regarding appointment policies or drop-off procedures. Overall, while many find the location convenient and efficient, some customers have had negative interactions with staff. Despite these issues, Quest Diagnostics Hamden remains a primary testing option in the area, with efforts underway to improve the patient experience through online appointment scheduling and streamlined check-in procedures.
Most Recent Reviews
March 2025
My favorite technician here is Robin. She is always kind, efficient, focused on providing solution and gives off a motherly vibe.
The last time I was in her office for blood withdrawal, her room was really hot, which she keeps it on purpose for the elderly. I found that very endearing.
January 2025
No problems signing in when I arrived and I did not have to wait long. The tech who took my blood did an excellent job!
January 2025
First time at this location since its remodel and upgrade. Was here twice in one day. Check in was efficient as first one was from the text message, 2nd was not but kiosk was easy to do. Wait time was good, facilities were clean, and staff were both friendly and proficient at their jobs.
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- Hamden, Connecticut