Quest Diagnostics Hamden 3000 Dixwell Avenue

Medical Labs
Hours: Quest Diagnostics Hamden at 3000 Dixwell Avenue offers a range of lab testing services, including routine blood and urine tests, drug screens for both Department of Transportation (DOT) and non-DOT purposes, pediatric specialty tests, hair drug screens, glucose tolerance tests, and wellness programs. The location now provides COVID-19 antibody testing by appointment, with clear policies about not testing symptomatic individuals within the last 10 days. Face coverings are required at all times. The facility has recently been remodeled and upgraded, resulting in a clean, modern environment. Many customers appreciate the efficiency of the check-in process, especially the self-service kiosk that makes appointments easy to set up and reduces wait times. Visitors have reported being in and out within 10 to 15 minutes, praising the friendly and proficient staff. However, experiences at this location have been mixed. Some customers note that the check-in process can be confusing, especially for walk-ins, and some have faced wait times or policies that seem strict, such as requiring appointments for all visits. There have also been reports of rude behavior from staff, including a phlebotomist who showed frustration and did not acknowledge patient pain during blood draws. Others have experienced unprofessional comments or attitudes, particularly regarding appointment policies or drop-off procedures. Overall, while many find the location convenient and efficient, some customers have had negative interactions with staff. Despite these issues, Quest Diagnostics Hamden remains a primary testing option in the area, with efforts underway to improve the patient experience through online appointment scheduling and streamlined check-in procedures.

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1. Hamden, Connecticut