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August 2024 by Ineabell Montalvo
Im giving the 5 stars to Jacob who works at Cencap in main st Hartford this gentleman is always on point and very polite , understanding and very fast responding my calls at anytime of the day no matter what or issues or problems when it comes to my accounts . Love working with him 100% good service
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May 2024 by Joe Wesley
I have banked there for years and I consider them one of the best banks to do business with. Highly recommended.
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February 2024 by Shekinah Young
I have been a member here for over 10 years and was employed with this company in the past. Recently, after multiple CEO’s and change in management, I have found their company “motto” to be a lie. They are NOT centered around their members. If they were truly centered around the members then as a long time member they would have worked with me to get back on track after falling on hard times instead of demeaning me, making me feel worse about my financial situation, and treating me like a scammer when explaining my financial situation due to a loss of employment within my household. The interim CEO was also not helpful or supportive nor did she note the conversation that she had regarding the plan to correct my account issues. I understand that this is a business but there should be more understanding and communication between their establishment and the members especially those who have been with them for YEARS and HAVE BEEN IN GOOD STANDING with them. Overall, I have decided that once I have settled my business I will no longer continue to work with this financial institution.
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December 2022 by Devin Fleeting
Always seems to be an issue with my debit card. It will randomly stop working and won’t accept instant transfers, or work at the atm in the bank. Tellers never have an explanation or solution just “you have to wait until it’s fixed”. Going to go with a bigger more established bank because Cencap is way to inconvenient.
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December 2021 by Abba Na A Mira
MRS ARIEIIA CRYPTO is indeed the best Forex/Crypto account manager I've seen. I've been trading all by myself and lost so much money. But ever since I met MRS ARIELLA, my trading has increased a lot. I started with $1000 investment and earned $7,800 within 7 days. My trading career has changed and I owe everything to mrs Ariella I am recommending her to everyone, and to help out those that are struggling with Forex and Crypto trading. If you are also looking for a financial turnaround, MRS ARIEIIA CRYPTO is the best account manager for you. Contact her through
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September 2021 by Chidera Love
A very big thank you to you all sharing her good work as an expert in crypto and forex trade option. Thanks for everything you have done for me, I trusted her and she delivered as promised.
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May 2021 by Kittycat Mayo
They are one of the worst credit unions I don’t advise anyone to do business with them
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March 2021 by Alex Rodriguez
I have never had as much trouble using my own money as I do with this credit union. Not to mention that every time I’ve called to ask a question, I get told TOTALLY conflicting things about how to access my account. Extremely unorganized. If you’re in a position where you need to talk to an actual person....good luck.
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November 2019 by Derri Pickering
Great convenient services.
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August 2019 by Kathryn Jacobs
Very efficient and great staff.
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August 2019 by Lillian Mangual
customers service is very good. and the rates are great for car loans.
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August 2019 by Jinakai Richardson
Drive thru here is a joke!!! For the second time I've gone there and sat in the drive thru for over ten minutes ringing their bell with no response. The customer service here sucks!! No one ever came to the window. So I went inside. Not enough tellers only two. They need a sign for drive thru stating its closed if no one is going to work the drive thru instead of making customers wait until somone feels like responding. Just poor service. I will be changing banks.
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June 2019 by Ladii Gee
Oh how I wish I could just turn away a customer just because I won't be able to take care of them before we close. Yes I came in 15mins before closing time but the way my schedule is set up its really the only time I can come in to set up an account. I know because its been something I've been trying to do for weeks. I finally get out in time to make it to Cencap before they closed. And I was turned away because no one wanted to take the extra time to take care of me. Very poor service. You lost a great customer.
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March 2019 by Carray Eason
This bank will not accept any calls. It's nearly impossible to get in touch with a customer service representative and if you actually do they are so rude. They sigh and suck their teeth. I even got hung up on twice before I received any help. Very poor customer service help.
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August 2018 by Jen Jen Scoop Bass
ATM for everyone ðŸ‘
