Franklin Trust Federal Credit Union, established in 1934, is a Full-Service financial institution that became a Community-Chartered Credit Union in 2013, welcoming residents of Hartford County, Connecticut. The credit union is praised for its knowledgeable and professional staff, with particular commendation for employees like Candace and Harold, who provide exceptional service and support. Members appreciate the peaceful and stress-free banking experience, noting the team's responsiveness and dedication. Many have found great success with loan services, such as car loans, often securing favorable interest rates. While the small parking lot can be a minor inconvenience during busy times, the helpfulness of the tellers and staff makes up for it. Overall, Franklin Trust Federal Credit Union is recommended for anyone seeking reliable banking services in the community.
The hold time to speak with a member service rep is very long, over 15mins, even when you are first in line. The phone sometimes hang up as well, then you have to start over. Jasmine was very helpful during my loan process and went above and beyond to make sure everything went smoothly. Loan department have very good customer... read full comment
April 2026
I've been with Franklin Trust for over 3 years the reason being u receive top notch banking service, I highly recommend them to all seeking professional exceptional trustworthy banking experience and services
March 2026
Kadijah was excellent from beginning to end she was knowledgeable and understanding , she was always very responsive and made this transaction a positive one, thank you
