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June 2025 by Carmen Valest-Eirin
Wery bad trying to go to any Frontier address, the first one I went in West Hartford doesn’t exists, now I’m trying to go to the next address wish me good luck. I hope this one exists
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March 2025 by Jeffrey Acevedo
This company has the worst customer service in Us history
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February 2025 by Oscar Robles
Horrible customer service and the internet is trash 10 mins to download an app and they won’t send you your bill until your service is cut so they can charge extra
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October 2024 by Dante Pace
They didn't even show up to the install.. no call. Also, the phone system sucks just to get a live agent. They could not even pronounce the name of my street. They can not even service my home and have me believing they could. Don't get this service.
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February 2024 by David Tomassi
Worst customer service ever. Do not use frontier. You have been warned
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August 2023 by woke oak
Horrendous!
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May 2023 by Nate R
Signed a 1 year contract with frontier. When I was moving and cancelled service they added a $50 "restocking fee" to return the router. I called to ask why and was told it is for refurbishing. I mentioned that mine would need no refurbishing and that I was not made aware of this charge when I signed the contract. They told me to look at the fine print on the last page of a bill from several months back saying that they would charge this.That is just wrong. You cannot just start adding on fees to an existing contract. Will never use frontier again.
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May 2023 by Lucy
Beware hidden fees when you try to cancel. Plus horrendous customer service.
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December 2022 by Michael Bernard
Frontier is coming along, it's DSL is getting better, more reliable. Hopefully they'll get fiber into the urban areas soon, apartment complexes, condos, ect.
