Signed a 1 year contract with frontier. When I was moving and cancelled service they added a $50 "restocking fee" to return the router. I called to ask why and was told it is for refurbishing. I mentioned that mine would need no refurbishing and that I was not made aware of this charge when I signed the contract. They told me to look at the fine print on the last page of a bill from several months back saying that they would charge this.That is just wrong. You cannot just start adding on fees to an existing contract. Will never use frontier again.
May 2023 by Lucy
Beware hidden fees when you try to cancel. Plus horrendous customer service.
December 2022 by Michael Bernard
Frontier is coming along, it's DSL is getting better, more reliable. Hopefully they'll get fiber into the urban areas soon, apartment complexes, condos, ect.
