Macy's, a well-known department store established in 1858, offers a wide selection of top fashion brands at its locations, including the Manchester store. Customers appreciate the variety of merchandise, from clothing to housewares, which has recently expanded. Many shoppers enjoy the friendly assistance from staff, particularly in the fragrance department, where employees are noted for being helpful and knowledgeable. However, some reviews highlight issues with customer service, especially during busy holiday seasons, where certain cashiers appeared unhappy and the women's department felt disorganized. While some customers reported feeling pressured by staff to make immediate purchases, others found more welcoming service in different areas of the store. The store's pricing also received mixed feedback; while some items, like purses, were seen as overpriced, shoppers found better deals at Macy's Backstage. Overall, Macy's in Manchester is a place where customers can find a diverse range of products and, at times, experience exceptional service alongside some inconsistencies.
The store is always well kept and has good spacing for walking through both the main aisles, and where the various products are in the departments.
Parking is usually really easy on the lower side near where the pickup / customer service area is. My experience with the staff here has always been very good as well
June 2026
Ellen is the best! She is SUPER nice and made my experience at macys a great one!
June 2026
Donna went above and beyond to find me the right fit for my groomsmen suit for my cousin's wedding thank you Donna for making everything so special from the moment I stepped in the store make this lady the CEO
