Ace Hardware of Middletown is a convenient, locally-owned hardware and general store known for being helpful and well-stocked. It offers a personal service and convenient shopping experience, described as "JUST RIGHT" in size—not overwhelmingly large. The store carries an excellent selection, including paint, hardware, canning supplies, automotive items, gardening products like Coast of Maine soil, and various odds and ends not found at bigger chain stores. Customers consistently praise the excellent customer service, noting staff are always helpful, wonderful, and work quickly to solve problems, including correcting order mistakes from the larger corporate website. The key cutting department receives specific recommendation for making duplicates that actually work, with knowledgeable and awesome service. The store is celebrated for going above and beyond, with staff providing personal assistance like delivering and assembling large items. As the helpful hardware folks in the neighborhood, helping customers is their most important task.
This place has a decent selection of tools and hardware, which is really helpful for quick projects. However, I found the staff to be a bit hit-or-miss; some were friendly and knowledgeable, while others seemed a bit distracted. Overall, it’s a good spot for what you need, but service could be more consistent.
May 2026
Absolutely love this place! The staff is incredibly helpful and always goes above and beyond to find what I need. It's my go-to spot for all my DIY projects!
February 2026
Good selection of items and staff is very friendly.
