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August 2025 by Lourdes Morales
I can never get a live person to discuss the any concerns I made have.
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June 2025 by Ryan Lin
They scheduled an install on Saturday in a 4 hour window. Waiting for 6 hours, I had to call in order to be informed that the install had been pushed out over a week. No information on the useless app they told me to install. NEVER order Frontier. You've been warned.
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December 2024 by Skip Borden
Horrible customer service!
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December 2024 by Ettienne Ruiz
0 out of 10
Fareed Ahmed sold me on 2g fiber internet service at Walmart cromwell ct
Internet speed were trash way under 1g
I try calling customer service worse experience of my life don't believe there crap stay away
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March 2024 by Crimilda Rosado-Rodrigúez
Please, those that want to switch to Frontier don’t do it!! I’ve had issues since day one! Here it is March and I am still having issues! Communication is horrible and having to chat with someone and no live person to talk to is so annoying. Now they want to charge me $150 for a tech that came by and did nothing!! He told me to get on my app and click on something to help with the problem and it’s still booting me out while I watch my shows! It’s absolutely ridiculous. Don’t waste your time or your money. Save yourselves the headache. ?
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June 2023 by Patrick Flaherty
We lost internet a week ago today. Frontier ran a check on the equipment and determined the ONT was causing the problem. They made an appointment to come out Feb 6. That means we go without internet for about 3 weeks. I've been on the phone with them everyday trying to get them out sooner & they keep saying they will get back to me. No responses. We have to have internet for various things we do not to mention the apps we are paying for that we can't use. I'm going back to Spectrum today.
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February 2023 by Karen Flaherty
We lost internet a week ago today. Frontier ran a check on the equipment and determined the ONT was causing the problem. They made an appointment to come out Feb 6. That means we go without internet for about 3 weeks. I've been on the phone with them everyday trying to get them out sooner & they keep saying they will get back to me. No responses. We have to have internet for various things we do not to mention the apps we are paying for that we can't use. I'm going back to Spectrum today.
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January 2023 by John Radley
Frontier is the worst internet provider. User beware. They advertise service they can't deliver. Outright misleading consumers. Ask to speak to a manager and you get a promise of a return call in 24-48 hours. Don't waste your time.
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January 2023 by Albert McPherson
Had an appointment made and they sent us a confirmation number, waited and waited, we called to check installers time of arrival, WELL they told us they didn't make the appointment for the serve order, WELL then why do we have a confirmation date and time and order number?Told them to forget it and cancel, they want to come out another day now, NOPE, CANCELED. 1 star is to many for what they did.
