REI is a well-loved outdoor retailer dedicated to helping customers enjoy outdoor activities with quality gear and clothing. The store offers a wide selection of products, including its own award-winning REI brand, all backed by a 100% satisfaction guarantee. Whether customers are beginners or experienced outdoor enthusiasts, staff members are passionate and eager to share their knowledge and enthusiasm for outdoor sports, trails, slopes, and waterways. Many customers highlight the exceptional customer service at this location. Staff members are knowledgeable, friendly, and genuinely interested in helping customers find the right gear. For example, employees like Darrell and Sharon are praised for their expertise and support during purchases, making the shopping experience positive and personalized. The staff’s honesty and guidance prevent customers from buying items that may not be needed, and their personal experience adds value to their advice. The store also excels in customer support beyond sales. One customer appreciated the efforts of Ryan, who went above and beyond to find missing kayak rack screws, ensuring a smooth kayaking trip. Others mention staff members like Eddy, who provided calm, patient, and professional assistance, turning frustrating moments into positive experiences. Overall, REI’s Milford location is known for its knowledgeable staff, quality products, and commitment to customer satisfaction. The store fosters a welcoming environment where customers can explore outdoor gear with confidence, supported by a team that truly cares about outdoor adventures and environmental sustainability.
J.P. helped my husband and I find a bike chain cleaning kit. He also convinced us to finally buy the co-op membership after putting it off for too long. He was very kind and helpful, thank you J.P.!
May 2026
Everyone was very nice . And asked if I needed any help with anything
May 2026
Got me camping accessories and stuff was friendly and knowledgeable.
