-
March 2024 by Blaine Hunt
My daughter needed hiking shoes. Theresa took her time and patience to help her get the perfect fit. Thank you Theresa! You’re the best!
-
March 2024 by RJ Davis
The staff is always helpful and friendly. They really make you feel welcome and part of the club. Good products, sometimes a bit overpriced, but always good quality. You're not shopping at a Walmart here and don't expect Walmart prices.
-
March 2024 by dawn c
We were attended to by friendly associates.
-
January 2024 by Michael Wu
Going to iceland soon and needed some last minute snow gear that wasn't extremely expensive. Anthony was super helpful in not only fitting me for 2 kinds of boots but was helpful in finding me some weatherproof pants too. Really great service thanks Anthony! Give this guy a raise.
-
December 2023 by Will Waite
Quality outdoor gear and friendly, knowledgeable and helpful staff. My go to when I need gear I can rely on.
-
December 2023 by B Morris
The staff here is friendly and helpful.Great selection of products but over prices are marked up.I went to buy Vuori clothing and I found the exact same shirts online at Vuori for 30% less.
-
December 2023 by Simon Wibberley
Bill, I sent this to you CEO.Hi Eric,I live in Cape Town, South Africa and enjoy an active outdoor life.I have had the pleasure of being introduced to your stores in Connecticut due to our Head office being based in Woodbridge, North of New Haven. (Used to live there in 2015)Bill in your Milford store is one of the best service ambassadors I have ever met in my life.A wonderful human with genuine passion for his trade and craft. I made an effort on a recent trip to purchase some items and went back a 2nd time almost just to say bon voyage to him.As a entrepreneur I would want to hear this for pure praise on a good job done but also know that the culture you and the Team have built is on point and unrivaled.Thank you from a Big Fan!
-
December 2023 by Alana Lipkin
Friendly, knowledgeable staff who love the outdoors as much as you do and will go out of their way to help you out.
-
August 2023 by Danielle Andrews
Beautiful sotre, terrible costumer services. One employee had me check the dressing room and another mumbled for our entire interaction. You would think I was doing them a favor by being there.
-
June 2023 by Brian petrucelli
Clean and well mannered staff. Lots of products and knowledgeable, friendly personal
-
May 2023 by Amy Fox
Excellent selection. Wonderful staff. 30% off REI brands ends memorial day
-
April 2023 by Dan Drago
Excellent selection of everything you may need to enjoy the outdoors, staffed by professionals who are knowledgeable, helpful, and friendly. There's also a bike shop/service center on-site. We bought and had our bikes serviced here and have been very happy.
-
March 2023 by John D.
Ed and Lory were both amazingly helpful. Ed took the time and care to help me understand the differences between certain tent and backpack selections, as well as showed me how to properly fit my backpack. You can tell the people that work here really care. Absolutely will be returning.
-
March 2023 by Devanee Guruge
Super attentive staff, return policy was super flexible for our sleeping bags that didn't quite work out how we wanted. Reasonable prices, always a sale, love the re-sale aspect and eco-friendliness
-
March 2023 by Isabelle
The customer service here is abhorrent. I was standing in line with a bunch of other customers waiting for the guy at the checkout to stop talking to his friend that came in. They kept talking and didn’t even care that there was a bunch of people waiting to pay. I also had to return an item that I had bought like two days prior that was defective and they wouldn’t let me return it even after I had talked to REI customer service and they said I should have 100% been able to return it! I called the manager and he didn’t care at all.