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June 2024 by jay
My finance is trying on dresses and I’m not allowed to go anywhere near the changing room because I am a guy. Threatening to kick me out of the store because of that.
Yet at the same time a totally different male who didn’t even work there just walked right into one of the changing rooms with his woman.
Disrespect and horrible customer service
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November 2023 by Jennifer Carmona
If there was an option to give zero stars I would. This company is ridiculous. I had purchased a sweater dress in a small and went to exchange it for a bigger size (medium). Same dress, same style, same color, same everything. When I got home and tried it on I decided that it just doesn't look nice on me at all so I went to return it for a refund and the store manager tells me I can only get store credit because I already did an even exchange. Which doesn't even make any sense at all since I just exchanged it for a bigger size only and I'm also returning it within the days it states on the receipt. She stated that's their policy. Nowhere on their receipts, in-store or online states customers cannot receive a full refund if they already exchanged the item as an even exchange. She refused to refund my money and put it in a gift card.
This is ridiculous, and unfair to customers especially if it doesn't even state that on their policy and it was terrible customer service as well. It's extremely upsetting especially when I've been shopping here for years and never had a problem. You guys basically took my money.
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November 2023 by Alexandra Esthela Ordoñez Lopez
Good prices
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May 2023 by chanel deboise
Nice place for dressed
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February 2023 by Michele
Best Windsor store I ever been to. It’s big and has enough dressing rooms. I also want to thank Kayla for being patient and helping my sister and I pick out NYE outfits. Thank you so much!
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January 2023 by Jennifer J
If there was an option to give zero stars I would. This company is ridiculous. I had purchased a sweater dress in a small and went to exchange it for a bigger size (medium). Same dress, same style, same color, same everything. When I got home and tried it on I decided that it just doesn't look nice on me at all so I went to return it for a refund and the store manager tells me I can only get store credit because I already did an even exchange. Which doesn't even make any sense at all since I just exchanged it for a bigger size only and I'm also returning it within the days it states on the receipt. She stated that's their policy. Nowhere on their receipts, in-store or online states customers cannot receive a full refund if they already exchanged the item as an even exchange. She refused to refund my money and put it in a gift card.This is ridiculous, and unfair to customers especially if it doesn't even state that on their policy and it was terrible customer service as well. It's extremely upsetting especially when I've been shopping here for years and never had a problem. You guys basically took my money.
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January 2023 by ryan
Very helpful and did a lot of work for me!!! Thank you
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November 2022 by Dee
I always find great dresses here
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November 2022 by Daniella Solano
It's my favorite boutiques
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October 2022 by Ashish Joshi
Worst experience returning an item at this Windsor store.My wife bought a dress for my daughter, which had damage on it. During checkout she was given a 15% discount. The person checking out did not explain that the sale would be final because of the discount.I go to return the dress and the store manager says I can't return the dress. I explain to her we were not told that the sale would be final. To which the store manager replies; and I quote her - "Did you ask if the sale was final?". What an awesome way to insult your customers!Then she says - "The person who checked out the dress is the co-manager of the store; there is no way, she would not have told your wife that the dress would be non-returnable because of the damage discount". Now that you are done being rude, accuse the customer of lying.What is even better is that the store manager was doing all this, while she was training a new store clerk. She seemed to think that she was showcasing a great example of how to deal with customers.I was not rude to her at all. In fact, I bought another dress for my daughter at the store. At no point I demanded a return. I was just trying to tell her, that they made a mistake at the time of selling us the dress, by not being explicit that it would be non-returnable.She could have been polite about it and still not accepted the return. But, instead she put up a master class in how to treat your customers in the worst possible way.Kudos to this boss lady store manager - She will go a long way!
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October 2022 by Heidi
Blonde tall manager seems to hate her job. Always in a bad mood and very hard to approach. Do better please you work with people.
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September 2022 by Me
I always find great dresses here
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May 2022 by Malaizja M
Sia was absolutely amazing, she was so sweet and kind. If she's not a manager she definitely should be. She knows the difference of great customer service!!
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December 2021 by Jellyca Gerena
Love that's store
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November 2021 by Awall
Great quality products. People very helpful.
