The Coach store is known for its friendly, helpful, and enthusiastic team. Staff members are knowledgeable and go out of their way to provide excellent service, whether helping with a scavenger hunt, finding a specific item, or ordering out-of-stock products for shipment. They are happy to assist with damaged items and ensure customers leave happier than when they arrived. The items in the store are beautiful. The overall experience is fantastic and highly recommended.
Lead supervisor Ovidio was sooo helpful. He went out of his way to find and ship me a bag that I’ve been looking for for so long. He’s amazing! Staff is friendly and the items were beautiful.
February 2025
Came in with a bag that was damaged and needed to be replaced. The sales associate Tessa was more than happy to stay up late to give new assistance. So thankful for their service.
January 2025
Our team was visiting the Mohegan Casino this past weekend and one of the events during our scavenger hunt was to pose with Coach bags. The team at the Coach store was very helpful and enthusiastic about helping us check off the item on our list.
Thanks for being so helpful! The team was fantastic!
