“We are very happy with the way our new jungle gym came out. John in Cheshire was fantastic to work with and make the process super easy and stress free. He was very thorough and talked out our ideas. The installer Jose did a great job as well! Everything on the jungle gym is very sturdy and strong. Our kids love it. We would 100% recommend Best in Backyards.”
“Great customer service from Kelley in the paint department. She went above and beyond to fix a can of Deck Over that was improperly mixed in the Waterbury Home Depot. It was a perfect match and I was able to finish my deck that day. Great attitude and service.”
“Rosa Home Improvement installed two storm doors for us. Paul Rosa, the owner, came to the house, measured for the doors, then sat down with my one, and only with a brochure. She picked the style, and is no fool about tech specs having been on many Habitat for Humanity builds. I was at work. During this time of pandemic and supply shortages, Paul, none the less got the two doors in considerably less time than expected, and one of his men installed them while we were away. Paul came back a couple days later to have a look, and did a little tweaking himself. Great work, great product, reasonable price.”
“I've been doing a total bathroom do over and Home Depot has either had everything in stock or it came within a day or two. Some of the things I've gotten along with paint, knobs, handles, baseboard, tools, silicone, faucet, sink, vanity, drain, trap, luxury vinyl flooring etc etc”
“This store is the best store I've ever been too. The managers and staff have shown us and our son so much compassion today. They went above and beyond for him today, they showed him true kindness and understanding. He loves the the kid events and the projects that he is able to make. My son has Autism and looks forward to being able to create items that he can be proud of making for himself. He may be an adult in age, but a child in his heart and this store has let him achieve his potential with this event, it lets him succeed.”
“Shout out to the Rental Team especially Zaria. There was a gentleman that i spoke with yesterday who was very professional when i told him my situation. He put a note and him and Zaria were both able to rectify the situation i was in. Thank you again!”
“I’ve had the pleasure of being assisted by Associate in store Customer Service Representative Lisa for several months. Lisa is extremely helpful, professional, and caring. My first experience with Ms. Lisa involved her troubleshooting and solving a problem that I encountered with an order. Since then she continues to exude the aforementioned attributes. Finally, it is worth noting that she always greets her customers with a glowing welcoming smile.”
“Overall good experience. I had two house keys made and I asked for an auto key and the gentleman who was quite chipper got another associate to make the auto key and stayed around until all the keys were done. I was looking for dry gas but they didn't have that. The checkout was self checkout it was really quick and I was on my way within 20 minutes.”
“The staff is always so pleasant and helpful at this location. I want to shout out Shawn - the absolute nicest staff member there. I was flying solo with my extremely anxious pitbull at the vet clinic on a very hot day today - and I had to run back inside to give something to vet, but didn’t want to have to bring her. Shawn was kind enough to stay with my running car so she could sit in the AC and I could go in alone, stress free. I took about 5-7 minutes in there, and he was so kind to help me out.”