“Big shout-out to Ed, Tim, Paul, and Aida at Benders Plumbing Supply!
I was seriously considering pulling my account due to some frustrating phone experiences—but the counter crew kept me around. Thanks to their reliability and the convenience of Pro Benders Direct texting, I’m sticking with it. I appreciate the people I deal with regularly—y’all make the difference.”
“I’ve had the pleasure of working with Harry Alicea, Kitchen Showroom Manager/Designer at Bushka Lumber & Millwork Co. LLC, and I couldn’t be happier with the experience. Harry’s deep knowledge, sharp attention to detail, and friendly, approachable manner made the entire process smooth and enjoyable. He’s truly an asset to the Bushka team. I’ll absolutely work with them again and wouldn’t hesitate to recommend Bushka Lumber & Millwork Co. LLC to anyone.”
“I had the best experience working with Brianna at Torrco. She was very helpful and informative when I was trying to pick out the perfect fixtures for my dream home! She was able to answer every question I had and showed unbelievable product knowledge. When making a big decision on how to elevate your forever home it is imperative that you are able to trust the person you are working with! I can not say enough good things about Brianna and Torrco. I would highly recommend them to anyone looking for an effortless, easy and reliable experience.”
“I've used these guys many times in the last year ot so and they'd become my go to for certain things. Items always arrived on time and as described so until now I'd never had to deal with customer service....until now.
I had to overnight a few items because of an oversight on a job I was working. Paid the 250 to get them quickly. Git confirmation ema and even tracking pretty quickly. Problem arose the next morning when I woke up to another email from ups stating shipping was rescheduled and that they didn't have the items yet.
I immediately emailed and later called to try and resolve this as fast as possible. After several emails (the last one still unabswered days later) and phone calls I was told ups dropped the ball but I'd have it next day. Fine, mistakes happen (although label wasn't created for 3 hours after my order) but here's my problem.....I asked what was going to be done in regards to the $250 I paid for overnight when 2 day shipping is half the cost.
I was told they were working with ups to get it figured out....I'm sorry but after 4 days I still don't have an answer and I don't feel like I as the end customer should be waiting while you (CD) straighten this out with the shipper YOU hired.
If this happens with a sub on one of my jobs I would immediately refund my customer and then fight with the sub myself. Not tell my customer sorry about your luck, you'll get a refund if/when we do.
It's sad because I am ordering a new snap cutter and as a business I will always need more product but this has left a terrible taste in my mouth
**UPDATE **
after posting my review I was contacted fairly quickly and the situation was corrected. I held back 1 star because I shouldn't have had to take this public to get results but I will continue to use them provided there's no further issues”
6:30AM - 5PM
100 N Elm St, Waterbury
Kitchen And Bath
“My first remodeling project in my home and Brianna at Torrco was very helpful and patient through the whole job. I had a BIG problem with my contractor and Brianna, Maria, and Miss Jacovino saved me from pulling out my hair! These ladies are knowledgeable, professional, and friendly. I would use this company again.”
“I decided to sell my condo this year and knew I had to have the kitchen renovated in order to attract buyers. Rob came highly recommended to me and I couldn't be happier with the work he did. Not only did he turn an old, dark, outdated kitchen into a beautiful, clean and bright living space, but he was a pleasure to work with. I found him to be reliable, knowledgeable and meticulous in his workmanship. I highly recommend Rob, and will most definitely hire him again for any future renovations!”