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March 2024 by Jade Berube
I have had several issues with the mailman refusing to deliver packages, claiming I don’t live at the address when I have called multiple times to state otherwise, and ask them to please deliver packages. Packages have been marked “unable to deliver x3” multiple times after no attempt at delivery was made (I immediately rushed downstairs to find no one there, while the post office is before opening hours). Packages have been delivered TORN OPEN, and now I see that there are a multitude of reviews being left about stolen mail! This does not surprise me and I will be speaking to a supervisor, I advise anyone else with a negative experience to do the same. Mail tampering is a federal offense
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March 2024 by AnisAhmed Shaikh
Very poorly run customer service is horrible and business customers are very poorly handled
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March 2024 by Beau Alexander Dufault
My return never made it to its destination. So I spent money to send it off into the wild apparently, thanks usps
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February 2024 by Andrew Piczko
Pretty busy but this place has really turned itself around the last 3 times I was in there. Each time the line moved pretty quickly and all 3 different clerks were actually very friendly.
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December 2023 by Mike Brough
Mail is always delivered to the wrong people. I receive many of my neighbors mail. And I am sure it is the same vice versa.
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December 2023 by lino delossantos
I have had no problems getting my mail delivered to my street address on Church Street my mail personnel have always been attentive polite and on point with anything I needed. However going into the actual office building I had put a hold on my mail and when I went to retain for everyone listed on the paperwork for the address of my home a woman worker had gave me an issue about taking with me the mail of my two deceased family members and my minor son which I properly wrote on the legal papers prior If it was mailed to the house I would have accepted and received it by my own hand as I've done all the while before. It was uncomfortable and unnecessary and I felt like I was being unjustly descriminated against without cause. Especially because the next person in line wasn't required to do the same. One rule should be applied to everyone in the same compasity.
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October 2023 by Jay Centeno
Somehow after calling multiple times this week looking for my packages they tell me that my packages are on route to Atlanta to be destroyed because nobody reached out to them? And then say they keep scanning the package but no address pops up?? But the address is on the label you scan! And if the package was able to get from Georgia to you guys perfectly fine how is it an issue now that you receive it?
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October 2023 by Tiana Gonzalez
this post office def steals packages. i ordered 3 shoes from the same person 2 went to new Britain USPS same delivery date, never received them.1 pair went through Bristol USPS and had NO ISSUES! definitely straight bums working here.
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August 2023 by Jake Champagne
Having issues with a package, they said someone will put aside for me. The package keeps arriving and leaving again and I'm not able to get it. I call multiple times and nobody answers the phone.
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July 2023 by mike Rahilly
This is outrageous for a postal delivery person to leave people's mail including personal confidential. The service from the current delivery person has been short to stay horrible since has gotten their route several "lost" items of value. Several mailed delivered to the wrong person multiple times. Multiple complaints have been filed. Post Master of New Britain needs to provide better service to its communities.
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July 2023 by Evelyn Almedina
I'm gonna keep sending reviews until I get My mail right obvious supervisor or manager thinks this a game will it's not still no courts paperwork I called clerk office of new britain ct and I was told letter was sent out that I should have received on last Saturday but no Ii know mailman kept my letters from court and I got a phone number to now to call higher then any manager or supervisor there change mail or fire him on bond street its harassment and hate from mailman I'm disabled but I know my rights and that mailman is wrong on bond street
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April 2023 by Emily Lundy
Never had an issue here other than long lines and few people. Holidays, like all post offices, are busier.
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March 2023 by bryan g
There is a trend here of “stealing” packages. Packages from December 2022 still not delivered. Several packages I have are still undelivered and no one can say where it is.
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March 2023 by Fabian “Jose O.” Ortega
Lizz was very patient, informative and helpful. She was a fantastic example of human focused and caring customer service.
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March 2023 by Allison Ivey
Says package was delivered,sup callmail lady and never received my package
