The United States Postal Service at 135 Chestnut St is a large organization that delivers mail and packages to over 157 million addresses in the U.S., its territories, and military bases worldwide. It manages more than 30,000 retail locations and processes a significant portion of the world's mail. The location offers walk-in passport services and has improved its service in recent visits, with lines moving quickly and staff being friendly and helpful. Customers praise the staff for their efficiency, patience, and caring attitude, especially highlighting employees like Jonathan, who was quick and attentive in locating a package, and Liz, who was patient and informative. The postal workers who deliver mail are often courteous and attentive, ensuring deliveries are on point. However, some customers have experienced issues at the counter, such as feeling discriminated against when trying to retrieve mail of deceased family members, which was uncomfortable and perceived as unfair treatment. Overall, the staff’s dedication to good service and problem-solving is appreciated, making the USPS at this location a reliable and customer-focused place for mailing needs.
I just moved here not too long ago, I came in with three small children with 4 items to send. The nice Lady in the tinkerbell hat (receipt says clerk 27) gave me an awesome experience with a speedy check out and great customer service. I would totally recommend this place! Awesome job with the staff. Thank you for your... read full comment
January 2026
Nick and Rafael took care of me and helped me out with a situation when they didnt have to. Went above and beyond on a Friday afternoon and I am beyond thankful!
January 2026
So helpful and they bang through lines like nothing!
