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“Robert and I rented a car from ALI!! He was excellent! Very great cust service hands down!! ?
Highly recommended!! We got a great upgrade and he made this transaction stress and worry free! Use THIS budget... RIGHT AT THE TRAIN STATION IN NEW HAVEN!!! They are great at what they do!!!! HE WAS EXCEPTIONAL... THANK YOU! KUDOS TO YOU ALI!!!”
“I had to get. Rental due to an auto accident. Not my fault lol. I was allowed to get a Corolla which wasn’t my style I choose to get a Rav 4 instead and pay a bit extra daily I was ok with. The first one I got first day had a slow leak on the tire. Right away they scheduled a swap out for me at my convenience. The team here is amazing. Thanks for everything.”
“The manager was very Professional and helpful And his staff is great with excellent customer service. I would recommend this enterprise to anyone I know in need of a rental. The manager really aim to please?”
“I rented a car this past Wednesday night, my flight was delayed for two hours due to weather conditions. When we arrived at the airport the person had quite a few rentals to fill. He filled all of them to the best of his ability, he was kind and understanding considering the situation. I myself was not the best customer and took my frustrations out on him (completely unnecessarily and I would rate myself with negative 5 stars) but he continued to be extremely professional and respectful. If I could take it back I would. I want to apologize for my behavior, but I can’t get through to their direct office. I urge anyone who is reading this to take note of my error and lack of preparation; hopefully they will learn from me and put themselves in their shoes. The people behind the desk are just human like all of us and they have feelings too. Please don’t do what I did, properly prepare yourself for your trips and don’t take your frustrations out on the people behind the counter they’re just trying to help.”
“I don't know about all these bad reviews! I had a very pleasant experience! They gave me a 2025 Hyundai SantaFe! Loved it! Clean and smooth vehicle the girls were all nice and polite. I just returned my rental and it was smooth! I definitely recommend!”
“Literally awesome experience with them. Especially Qas who gave me car at best price and at the end moment and he specifically made an arrangement for me .. I appreciate his effort.. car was so clean and comfortable and new model it was .. just 1400 miles used . So genuine and nice experience with them .. I truly recommend”
“I was worried about renting from this place because of the low reviews, but I'm so glad I did! It was the cheapest out of all of them. I booked my car ahead before my trip, took an Uber from down the road from the airport after I got off the plane, and was the first person there. The guy was helpful and the car was great, I had no problems whatsoever. It was a great experience and I'll definitely use Budget again.”
“I would like to sincerely thank two of your outstanding staff members, Manning and Ahmad, for their professionalism, warmth, and patience.
When I recently encountered some difficulties after renting a car, Manning and Ahmad went above and beyond to help me resolve the issues. Their attentive and considerate support truly impressed me and made my experience at your branch very positive.
I am deeply grateful for their assistance, and I will gladly recommend Budget at 170 Olive Street to my friends. I also look forward to continuing to choose your company for future rentals.
With gratitude,
Jian Zheng”
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“Best customer service! They are my go-to in town and I always know they will get me what I need. My only quibble is they're not set up for Preferred Service, but they generally work efficiently so it ends up being ok.”