Last week, I was told to wait for a call on Monday to pick up a letter. Today is Tuesday, and as of now, no one has called me. I called them three times, left several voicemails, and they never got back to me. Terrible customer service.
October 2024
Refused to give change for more than $20 worth of quarters without an account because of “policy”, rude manager and staff
August 2023
Old outdated systems that is unable to track anything of significance. Tellers are still counting money by hand. No detailed information on slip to verify your cash deposits. So you just have to trust that they deposited the right amount. This is one of the many reasons I dislike banking institutions.
