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October 2024 by Reed Bingham
Refused to give change for more than $20 worth of quarters without an account because of “policy”, rude manager and staff
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August 2023 by bizznesg
Old outdated systems that is unable to track anything of significance. Tellers are still counting money by hand. No detailed information on slip to verify your cash deposits. So you just have to trust that they deposited the right amount. This is one of the many reasons I dislike banking institutions.
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July 2023 by Roy Jackson
Wish I could leave zero stars I'm the simplest bank customer ever ALL my banking is done thru ATM never have a need to visit a teller this locations ATMs both drive up and in lobby are always down. Get it together fix the ATMs!!!
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September 2022 by Gabriel Colon
nice bank with a 24hr atm drive-thru as well as a well lit walk up atm as well!
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July 2022 by Nancy Ang
Lazy Manager! Everything is backend issue, not her problem. Just wait and problem will clear when it is time. Not helpful when a mistake by TD is causing me problems! I called TD support and they had that same problem resolved. She could have made that call and solve the problem too! Good Service is about showing customers that they matter.
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June 2022 by Kianni H
Worst customer service ever I feel like I called and a child answered And the guy who answered the phone immediately had attitude and had no idea what he was talking about and would not give me his name. I received 0 help.
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June 2022 by Robert Page
Friendly, professional, and open on Sundays. WOW!
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March 2022 by Kiki J
Worst customer service ever I feel like I called and a child answered And the guy who answered the phone immediately had attitude and had no idea what he was talking about and would not give me his name. I received 0 help.
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September 2021 by Mayela Garcia
The customer service at this bank is the worst I have ever encountered. Even the manager has an attitude as if they are doing its customers a favor.
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June 2021 by DarkNight 829
The workers suck here and their customer service is laughable. Their managers are rude and inconsiderate of customers. Overall terrible branch and don’t even get me started on their drive thru..
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February 2021 by Jared Coogan
Not much to like about greedy corporate financial institutions that love sticking it to the younger generations and those living in poverty at every available opportunity.Customer service employee's at this location seem knowledgeable and do their best to keep up with the New Haven traffic.
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October 2020 by Jennifer Kirabo
I am absolutely APPALLED by the "customer service" (if you can even call it that) that I was given on Friday 10/16 at this location. From the moment I walked in the door I was met with attitude by Stephanie who spoke to me extremely condescendingly. I then was sent over to Jennifer, who lied straight to my face about her inability to send a wire to the country I was there to send a wire to, when the very NEXT DAY I went to the TD in Branford and sent the wire, no issue. Jennifer was rude, ignored me and acted as if I wasn't there. But Stephanie certainly took the cake. These two should never be in the position to deal with customers, as they lack the interpersonal skills and empathy required to deal with human beings. I don't know what they thought I was doing there, but both made me feel extremely uncomfortable, like they thought I was a criminal or something. No idea what they thought I was doing- but I provided them not only one, but TWO forms of ID, my TWO TD BANK CARDS, my business card and logged in to my accounts right in front of them. It was absolutely unwarranted and ridiculous. Customers should never be made to feel this way. Stephanie's attitude was disgusting and so unprofessional. They made judgements for whatever reason, perhaps their limited worldview, and this terrible experience has made me decide to close both my accounts at TD and take my business elsewhere. Clearly I am not the only one who experienced this kind of interaction based on all the reviews here. Hope corporate takes note.
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September 2020 by Barbara Jean Law
Excellent service
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September 2020 by Pedro Ramirez
The workers suck here and their customer service is laughable. Their managers are rude and inconsiderate of customers. Overall terrible branch and don’t even get me started on their drive thru..
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August 2020 by Asia Padua
If I could put 0 stars I would based off my experience today. Went to deposit money and get a check for my rent, and the teller at the window was EXTREMELY rude. She had an attitude the entire time and took forever to understand the simple task I was asking. I do this every month at this location without problem.. but this girl ruined my experience completely, and made the process extremely difficult for no reason.
