The UPS Store in New Haven offers expert packing, shipping, printing, and a full range of services including a mailbox, notary, shredding, and faxing. It is locally owned and operated. Customers report having amazing experiences and note it is the best UPS with simply the best customer service. The staff is described as wonderfully helpful, extremely patient, extremely nice, and truly amazing. They are fastidious, outstandingly professional, understanding, and efficient, helping to navigate issues and making processes really enjoyable and extremely easy. Employees take time to walk customers through options, explain everything kindly and patiently, and ensure packages are appropriately handled. The store is noted for exceptional service where customers never feel rushed or uncomfortable. It is located near the Yale Book Store and Apple Store with free parking.
When I walked in, there was a line, but a helpful employee quickly stepped in. She asked if anyone was just dropping off and guided me straight to the kiosk. She even pressed the buttons for me so I didn't have to figure anything out myself!
May 2026
Wonderful experience today with Minnie! Very helpful and very kind
April 2026
The local owners are kind, patient and helpful! We were trying to make passport pictures of our toddler there - but that involved multiple attempts on different days, extra time and a lot of goodwill and help. They were always understanding and went out of their way to help us. This kindness is rare - thank you very much!
