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March 2024 by Christian Torres
Their staff is very friendly and they do a great job. In my case I had to open an account, I needed a translator, they called you and it was a pleasant experience.
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February 2024 by Masha Levin
We came before end of business, coming from far away and bringing a new client but the manager had no desire to help us open a bank account. They did not care either. Bad service, zero relationship management skills - Blerina Terzik.
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October 2023 by Felicia Branch
Service was great, there were 2 tellers up there. A man and a woman. The man had a customer before me and when he left just had me waiting in line. The customer the lady had left and she automatically called me while he left me waiting there. Another man came in behind me and as soon as she called me he called him. I'm not sure why...but as a black woman I can't help but think that's why. He could have called me next instead of finicking with papers
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February 2023 by Timothy Hennessy
I used this bank to cash a check drawn on Bank of America.
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January 2023 by Kim Johnson
Been a Customer for Over 25 Something Years ?☺️
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December 2022 by Dana Norman
Friendly people.. most of the time not long waiting for teller
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May 2022 by Maria Climan
We had a very pleased experience at this branch.we didn’t have an appointment, but we didn’t have to wait to long.the service was great and staff was friendly and helpful
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February 2022 by Edwardo Martinez
I had the first appointment at 9:00am so I was there 10 minutes before, so I waited until they opened up. So when they opened the doors I walked in and take a seat and wait, so after about 5 minutes another person walked in, the lady who checks the person who is first or if you have appointment came to ask who was first so I said me and I have an appointment at 9:00am so the other person said (I have an appointment at 9) so she walked in to the office and decided to take the other person first even when she knew I was there before they opened. But the worst thing was when she saw me get up and walked out she comes to me and said you would be next! What we can help you with? I'm like (really)I been there a couple of times and I see the same lady doing the same thing with other people Really disappointed.
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September 2021 by Wilou Blaise
The New London location has the worst customer service...very rude and useless staff. Wish I could give a -0 star.
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June 2021 by Justin Poulin
manager named Tom or Thomas took my check said cannot be cashed now my boss is special needs so the signature was off come to find out after all the end but not by much and was nothing but rude to me look at me like I'm a criminal would not let me call him or they could call him from the number one file to verify had to have him go through the 800 number to be verified not to only be the next disconnected but he was nothing but rude to me and she's not even being a manager there stuff like that happened he is disabled and that should be in the Bank of America notes cuz there's never been any other problem cashing checks at any other Branch except this one that guy should not have his job and the scene that was caused should be disgraceful all the looks I got from everybody is embarrassing just the way the manager was talking to me
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April 2021 by shakir naseem
Have to waist hours in line, shortage of cashiers & staff
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March 2021 by June F
I once have this bank a 5 star rating but now I wish I didn't have to go there at all. Ever since covid it has been terrible. One teller and lines out the door. At least the Groton branch has two tellers and the line moves quickly.
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March 2021 by hussein altareb
9 people in the line and 5 workers that sitting down with only one person getting the customers!
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July 2020 by Antonio Montana
NEVER AGAIN WILL I GO THERE FOR NOTARY SERVICES...I lost nearly 2 hours simply because the Notary didn't have white out. Upon returning to the bank..I was asked to waste another 45 min before I can be seen by the ONLY Notary available. Maybe Bank of America can spend money on having 2 Notaries rather than to have customers sit around for nearly an hour waiting on a rude and unprepared Notary. I went and spent $15 and saved time and hassle...I lost more than $15 waiting to get helped at the bank
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May 2019 by MRK Vega
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