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“We had a reservation in New London, but needed a car rather than an suv. I called around and had no luck until I went Groton. Marcus was extremely professional and helpful. Highly recommend him and the Groton location!”
“Our experience with the Mystic team was nothing short of five-star all around. We left an important item in the glove compartment, and the team there tracked down the car in Warwick, RI, found our missing item and had it delivered back to Mystic for us to recover. We were blown away by how great the Enterprise group was there from beginning to end.”
“We got a good price from Budget for a seven passenger vehicle. We picked up the car and it was a new Kia Telluride which surprised us with its comfort and features. The experience renting from the Groton New London Airport was painless and it only took a few minutes. We would certainly rent from them again.”
“You have a gem at Groton CT I have used this rental for years because of the age there...she is so pleasant and accomadating..... I'm elderly and she always pairs me with a vehicle I can drive...my husband I have to travel to the VA hospital in west haven often...have recommended this one in Groton to may people because of her.....that's the manager there love her”
“Google maps had wrong location. It is located within the main airport building - not a small separate building across the street. Hours also slightly different. Included exterior pictures of the building, posted hours on the entryway glass, the night drop box, interior pictures of the Avis/Budget desk and the general building interior. It is a time capsule. Hasn't been updated in easily 20 years. It isn't in terrible condition just very dated.
Easy access to location. Airport is not busy. You can rent cars or Budget box trucks from there. Plenty of free easy access parking for your personal car and to pickup / drop-off the rental. The cars / trucks are all parked in front of the main airport entrance in an open parking lot.
For what it lacks in modern aesthetic, it is an easy, low stress option. Not sure how much this location doesn't follow through on commitment to having the rental available after making a reservation. I prepaid online and our white Chevy Tahoe hybrid was there. Although, the vehicle wasn't clean when we picked it up. The seats had some yuck, there were wrappers inside and dirt / crumbs in the very back cargo area. Agent didn't do walk-around so we took plenty of pictures of the scuffs and scratches outside and inside.”
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“Car was great, customer service was awesome!
Left my iPad in the car and the guys cleaning it found it and came and caught us before we drove away. Embarrasses to say that this is the second time I’ve done it and these guys came to my rescue!”