Mercedes-Benz of New London is a highly regarded dealership known for its exceptional service and knowledgeable staff. Customers have praised the service center for its thoroughness and helpfulness, often saving them money through loyalty discounts and extended warranties. The dealership offers competitive pricing, making it a popular choice for vehicle servicing and purchases. Visitors appreciate the friendly, no-pressure atmosphere, as well as the professionalism of staff members, who are eager to explain any vehicle issues. The dealership has even provided complimentary car washes for non-Mercedes vehicles, showcasing their commitment to customer satisfaction. With a focus on creating pleasurable experiences, many customers return for their automotive needs, highlighting specific employees for their outstanding service. Overall, Mercedes-Benz of New London is recommended for both car servicing and purchasing new vehicles.
Came in today to get my car serviced due to a recall. Staff was very pleasant and helpful. Ty much to Tracey .
April 2025
Was in town on vacation and needed my car washed. I don't drive a Mercedes but I needed to take it somewhere that could be careful with a matte wrap. They didn't charge me a dime despite the near zero chance of me being a return customer
April 2025
Very polite service staff. Showed my physically all of the issues that they had found with my vehicle. Very professional and straight forward.
