CVS is a business that has received mixed reviews from its customers. The staff is generally praised as being great and friendly, particularly the pharmacy staff. However, the corporate-designed web and phone contact interface has been described as frustrating and difficult to navigate. Despite some changes over the years, the New London location and its staff have been consistently pleasant and helpful. The manager of the New London store, in particular, has been lauded for going above and beyond in customer service, even accommodating a customer who was a few minutes late for a flu vaccine appointment and resolving an issue with their rewards program. Overall, CVS seems to provide a positive customer experience, with a focus on friendly and attentive staff, though the corporate-level systems and processes may need improvement.
