Medical Labs near New London, CT

“This Quest is open on Saturday from 7-11, wonderful! Get to the office and a sign inside says VA only Monday through Friday and to that off, VA is only 7-11 then. Why is the veteran limited to the services Quest offers? But… went back yesterday (Monday) to have the blood draw, questioned the policy, was given the reason (VA picks up once a day) and also showed in my cover letter that the hours are posted! Mea culpa! And Latoya is a great phlebotomist.”

“I checked out reviews to decide which branch to go to, and I could see that 1+ years ago people weren't too happy, but I decided to take a chance and go to this one anyway since it was closer.Short version, it was actually great. The staff were attentive, friendly, and skilled.When I got there, a guy was at the sign-in pad, and he was taking a good while, so I took a seat. Before too long, someone else came in and also sat. And with no one doing anything in particular to get the attention of staff, someone poked her head out of the door to make sure everyone was doing okay because she could see that people were waiting and yet no one had signed in.Then as I was trying to sign in I figured out that I had accidentally made my appointment for a different branch. It was 9:30am, and it said the next available appointment was at 1:30pm.When someone came to call the next patient from the waiting room, she saw that something was concerning me, and she proactively asked if I needed anything. I explained, and she told me to just take the 1:30pm appointment and wait, and they'd get me in a few minutes.1. It really was just a few minutes.2. She was super nice when she drew my blood, and while I usually get a big bruise the next day, I could barely see that it happened at all.3. Apparently my PCP isn't filing the referrals quite right, so people don't show up in the system. The Quest staff member could have been grumpy about that because it's an ongoing problem, but instead she was really helpful in explaining that no other doctor has this problem, so it was just something about my PCP's referrals, and she suggested where they should reach out for help. I passed that on, and the PCP staff were really grateful.So it was actually a very pleasant experience, and I won't hesitate to go to this branch again.”

“I absolutely hate getting blood work done but I was pleasantly surprised with my experience at Quest. My tech was super nice and accommodating, and I was in and out of there in 10 minutes (including the 5 min I sat there trying to recover afterward). I recommend this location!”