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March 2024 by Maddie Russell
Customer service sucks, I got hung up on twice, and when I was finally able to speak with someone, the woman that I spoke with was very rude, my 4th call was finally someone nice and understanding to my situation. My rear windshield shattered and I needed it fixed asap. It happened on a Monday and they were able to send someone to my work that Wednesday. Charles was the tech that came out, he was very nice and explained everything to me. He was very fast too, got it done in about 20 minutes (to be fair it would've taken longer if he needed to remove the windshield but that didn't apply to me). Overall trying to call the customer service is a headache, but once an appointment is scheduled and the tech comes out to help, its a pleasant experience.
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March 2024 by john hammer
Second time coming here in two yearsThe techs have absolutley no respect or care for cutomer vehicles. Had my windshield replaced today, upon pick up wiper blades was on backwards and dash, seats and floor were covered in glass shards, and they gougedmy driver side apillar cover with a knife as well as none of the trim being installed propwrly and adhesive all over exterior paint. Absolutley awful
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March 2024 by Aly D
Awful service and can not even call them ask them questions. I was force to go online and make an appointment. I had poor quality window from them very blurry window and not safe to drive!! I’m not happy!! Unacceptable!!
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March 2024 by Julia Stacy
The lady on the phone tried to tell me that there wasnt enough room in MY garage for the technician to change out the windshield.. I have changed out motors in that garage so there is more than enough space. These employees need to update their customer service skill or call out of they are having personal issues that prevent them from doing their job correctly, which shows their lack of concern for the company paying their bills and more importantly the customer.
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March 2024 by Nathan Taylor
Extremely rude customer service. They said I was wasting their time. I eventually ended up cancelling my appointment when it was not scheduled correctly and they tried to charge me $54 more dollars after I had already checked out. The front desk should be required to take remedial customer service training or be fired for their lack of concern for the company’s reputation as well as the customer.
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March 2024 by Thomas Kane
Lucas is a very polite young men. He is a key asset to safelite. I really do appreciate him taking time to demonstrate a water drain leak from my subaru crosstreks sunroof. His expertise in the matter really impressed me. Once again thank you LUKE
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March 2024 by Tone Gayle
So I read some of the reviews after my incident and it seems that this is an on going issue. The manager Charisse is extremely rude and lacks basic customer service skills and communication. I was running 25mins late for my appointment and called to let them know and I was told it was “ok” when I got there I was told by Charisse that they would not take my car because I was more than 15mins late. I explained to her and showed her that I called and she rudely responded “well you didn’t call me” she then proceeded to yell and talk over me instead of letting me explain what happened. She ended up taking my car in after arguing and going back and forth with me for 30mins. She also told me it would take 4-5 hours to I would will never come back to this location again and hopefully Charisse takes some training on customer service. Very poor leadership skills and some of her employees were watching her. She even suggested I take my car to another business! I highly recommend if you’re taking your car here……DO NOT.
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March 2024 by Emily Roy
STAY AWAY from this company. I recently had a replacement service done on my car's windshield, but it was returned to me with a faulty windshield and black fingerprints all over the ivory interior. The company sent a technician to confirm the damage. He confirmed it and recommended a warranty appointment. However, when I brought my car in for the appointment, the management refused to fix it and was extremely rude. Upon my return to retrieve the car in question, I found that no notification had been conveyed to me before my arrival. Despite their promise to remove the black fingerprints, they ignored my request. I urge you to avoid this company at all costs and find a new manager who is more COMPETENT and respectful. She is impolite and unpleasant. I will be taking my service elsewhere, and informing everyone of this.
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February 2024 by brett gagne
This place was awesome. From minute i went in customer service was excellent all round from the staff. They made it easy and were super respectful. Nothing but good things to say. I didnt get the ladies name who was working but she was great and super nice. Would definitely recommend.
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November 2023 by K G
Avoid coming here or don’t leave your car for your appointment. Dropped the car off before 9am for my 9am appointment. Received a text at 9am saying the replacement service has started. Hadn’t heard anything after so I called around 3pm to see when I could pick it up. Girl on the phone said they just put the new windshield on and they needed to calibrate still, but it’s next in line so it shouldn’t be too long. Received another text around 3:30 saying the replacement service has started. Left my house at 4pm thinking it’ll be done when I get there. Arrived at 4:30 and the windshield was off so the new one either hadn’t been put on yet or there was an issue with it. Waited there until 5:45 before it was done. This Safelite might have been short staffed, but they were poorly managed, multitasking and I don’t believe my car was almost done and next in line like I was told. I saw at least 5 other people waiting for their cars after 5pm. They’re only open until 5. Kudos to the staff for working late, but maybe management shouldn’t allow as many appointments when they can’t handle that many.
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September 2023 by marlin delgado-santos
I went in today for my cars window replacement. The person who helped me out was Eduardo he was quite professional and answered all doubts I had. He walked me through the whole process of the replacement of my window and the recalibration of my camera. The wait was reasonable and while I was in the waiting area Charisse offered me plenty of snacks and a very clean environment. The guy working on my car (Eduardo) went out of his way,he cleaned and even vacuumed the inside of my car. I definitely recommend stopping by if you’re looking for good quality and affordable service .
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September 2023 by Denichi
The manager Charisse made my experience smooth and easy. It was my first time getting a windshield done and I was nervous. But they got me in and out easy!
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August 2023 by Barry Bruun
They were ready for me when I arrived for my appointment. Finished on time and they provided regular updates. Top quality work.
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August 2023 by Chris K.
Would never give this company my business. Spent 30 minutes calling and repeatedly getting hung up on by an automated system because they don't have actual customer representatives. If you have any questions what so ever don't waste your time.
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August 2023 by Robert S.
No human to talk to! Do yourself a favor call a company who still answers their phones.