Appliances in New Milford, CT

“Powerhouse Appliance, Salesman Jeff Buzaid and installer Joe B made the purchase of a Bosch 500 dishwasher a great experience. Great customer service, price and installation. Joe was so careful with removing my old dishwasher and installing the Bosch. I highly recommend this company.”

“My husband and I had such an incredible experience at Home Depot thanks to Ethan, Jeremiah, and Lorriene. They truly went above and beyond to help us, and I wanted to make sure they received the recognition they deserve.

We drove about an hour from the Poughkeepsie, New York area because the website showed that an item we desperately needed was in stock. When we arrived, we couldn’t find it anywhere on the shelves, and we were worried we had made the trip for nothing.

Instead of simply telling us it wasn’t available, Ethan, Jeremiah, and Lorriene immediately jumped in to help. They searched thoroughly, checked every possible location, and never once made us feel like we were inconveniencing them. Even better, they made the entire experience enjoyable. Their positive attitudes, great sense of humor, and willingness to joke around with us turned what could have been a frustrating situation into one of the best customer service experiences we’ve ever had.

Their teamwork, professionalism, and genuine desire to help did not go unnoticed. It’s rare to come across employees who care this much about their customers, and they are a true asset to this Home Depot location.

Because of the outstanding service we received, I would absolutely make the hour-long drive again to shop at this store. Ethan, Jeremiah, and Lorriene didn’t just help us find what we needed—they created an experience that reminded us what exceptional customer service looks like.

Thank you all for your kindness, dedication, and hard work. Home Depot is fortunate to have employees like you!”

“Update:: Changed 1 star to 4 because I spoke with store management and they were deeply apologitic. I felt like they were on top of the issue which made me feel much better about my future with Home Depot New Milford. I really love walking through those isles. When an employee feels free and comfortable to say "I don't like you, sir" you know there's something wrong with the way the company hires. I shop at home depot 1 - 3 times a week. I've had mostly good experiences and one or two bad experiences with employees. As we know it only take one bad experience to taint an otherwise good relationship. Today, I had a technical question about a dado blade for my table saw and was looking for a hardware specialist. I asked the older man with the thick accent that mostly works the key kiosk if there was a hardware specialist around. He asked if he could help me. I had a feeling my question was beyond his knowledge base but gave it a try any way. "I have a question about saws." "What kind of saws?" Home Depot employee asked. "Table saws" I said. The employee just stared at me. "Table saws" I said again, and the blank stare continued. I said once more and it appeared to click. "Ok sir what's your question." The employee asked. "This is an 8 inch Dado blade and I have 10 inch saw, is this the ideal blade for my saw?" "Yes it's what we have in stock." The employee answered. That's not what I asked, so I rephrased. "Is this this best size for my saw, or do they make a 10 inch blade?" "It's what we have in stock so yes.." The employee answered. "Annoyed that the employee was clearly misunderstanding, I said Ok thank you and walked away, at which point the employee in a stage wisper said, "I don't like you, sir..." At which point I turn around and said "Excuse me?!" "I just don't want to give you the wrong information sir" He said, pretending like he didn't just express a very personal private negative feeling about a customer loyal to the store... I'm loyal to Home Depot but experiences like today make me think twice about my loyalty. I'm very disappointed in this example, of type of person Home Depot chose to hire. As an employee I have been tested to the limit and would NEVER think of uttering such sentiment to a good, consistent and nice customer.”