Home Improvements in New Milford, CT

“My husband and I had such an incredible experience at Home Depot thanks to Ethan, Jeremiah, and Lorriene. They truly went above and beyond to help us, and I wanted to make sure they received the recognition they deserve.

We drove about an hour from the Poughkeepsie, New York area because the website showed that an item we desperately needed was in stock. When we arrived, we couldn’t find it anywhere on the shelves, and we were worried we had made the trip for nothing.

Instead of simply telling us it wasn’t available, Ethan, Jeremiah, and Lorriene immediately jumped in to help. They searched thoroughly, checked every possible location, and never once made us feel like we were inconveniencing them. Even better, they made the entire experience enjoyable. Their positive attitudes, great sense of humor, and willingness to joke around with us turned what could have been a frustrating situation into one of the best customer service experiences we’ve ever had.

Their teamwork, professionalism, and genuine desire to help did not go unnoticed. It’s rare to come across employees who care this much about their customers, and they are a true asset to this Home Depot location.

Because of the outstanding service we received, I would absolutely make the hour-long drive again to shop at this store. Ethan, Jeremiah, and Lorriene didn’t just help us find what we needed—they created an experience that reminded us what exceptional customer service looks like.

Thank you all for your kindness, dedication, and hard work. Home Depot is fortunate to have employees like you!”

“I ordered some screws I had trouble finding locally from these folks. Shipped that day, be here next day since I am relatively close. Good selection, fast shipping, will shop again if I can't find my stuff locally.”

“Mary, I believe that’s how you spell her name, is a great store manager. She treats customers in a very professional and welcoming way, and she’s doing an amazing job. I honestly wouldn’t go to any other Tractor Supply except the one here in New Milford.

We need more people like her — people who truly care and go the extra mile for the public. Thank you, Mary, for being such a great person and for helping make my experience today so positive.

See you next time!”