The Verizon store in New Milford provides an exceptional in-person wireless experience. Customers report wonderful and impressive experiences, with some calling it one of the best they have ever had with a mobile phone company. The staff, including wireless sales consultants, are noted for being patient, efficient, knowledgeable, and friendly. They provide helpful suggestions and show care and concern in ensuring customers are happy. The team is skilled at handling both simple and complicated situations outside the norm. This includes setting up business accounts, transferring multiple numbers from different providers, upgrading phones, and solving problems like water damage. Consultants work patiently to ensure everything is done correctly and at a minimum cost, often lowering bills in the process. They take the time to explain everything along the way, even when it takes some time. The store management is supportive of both staff and customer situations, demonstrating true leadership. Customers leave extremely impressed and highly recommend this location for mobile phone help, sales, upgrades, and plan changes. The store also offers the latest promotions, wireless accessories, and exclusive Verizon services.
Roy was excellent. Needed a new phone today and he was very informative and patient. Very happy.
January 2024
Mike was great. I got a new phone and carrier. He made sure I was set up and I had a lot of questions. Took his time and didn’t rush
October 2023
I was very impressed with the help I received at this store. Mike helped me with my phone and took the time to address the problem with kindness and intelligence. What a wonderful experience!
