The Verizon store in New Milford provides an exceptional in-person wireless experience. Customers report wonderful and impressive experiences, with some calling it one of the best they have ever had with a mobile phone company. The staff, including wireless sales consultants, are noted for being patient, efficient, knowledgeable, and friendly. They provide helpful suggestions and show care and concern in ensuring customers are happy. The team is skilled at handling both simple and complicated situations outside the norm. This includes setting up business accounts, transferring multiple numbers from different providers, upgrading phones, and solving problems like water damage. Consultants work patiently to ensure everything is done correctly and at a minimum cost, often lowering bills in the process. They take the time to explain everything along the way, even when it takes some time. The store management is supportive of both staff and customer situations, demonstrating true leadership. Customers leave extremely impressed and highly recommend this location for mobile phone help, sales, upgrades, and plan changes. The store also offers the latest promotions, wireless accessories, and exclusive Verizon services.
Went in with a few questions and was immediately assisted by Reese who walked me through everything I needed to know about my account. He was very helpful and honest great service!
March 2026
Karim was so helpful and informative. He helped me find exactly what I needed in a timely manner. Made my experience a lot easier!
February 2026
The young kid Christian there is great. Give him a raise. Super nice and friendly and was able to manage multiple customers. Thank you. Great experience.
