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“I purchased 2 iPhones pro 17 ones.. Idalisse took care of me she is great very helpful and took the time to help me out answer any questions and was very polite.. she also helped me send my old phones back..I recommend this store and she’s great!! ?”
“I was reminded that my replacement glass protector would only be 12 dollars. Then, I was directed to some new phone cases and he recommended one that would be in your warranty program. He demonstrated the kickstand on the phone cases very helpful but not pushy. I’ll be back!”
“Went to the Cromwell location where Chris helped set up new iPhones for my husband and I. The process was seamless, and he explained everything in detail. All questions and concerns were addressed professionally. Overall great experience!”
“I went to the Plainville Verizon store with my wife and granddaughter to ask about lowering my phone bill. Not only did we get a more affordable bill we also added a third line for our granddaughter and great promotional free phone. Come see Ethan also the District Manager is phenomenal and very hands on.”
9:30AM - 6:30PM
578 Main St, Middletown
Mobile Phone Accessories
“Display on my MacBook Pro broke on Monday. Brought it in to the shop around 5p. They fixed it and had it back to me by 2pm the next day. Great service and reasonable prices. Can’t recommend them enough.”
10AM - 8:30PM
161 Berlin Rd, Cromwell
Mobile Phone Accessories
“Very easy to work with, and the staff member was quick and efficient. The screen protector was reasonably priced, especially the privacy option. The screen quality is excellent and does exactly what it’s supposed to do. He was polite, professional, and very approachable.”
“This is the spot this man here will help you with what ever you need and let me tell ya I went from Verizon to tmobile to mint mobile to this and best service ever and great prices you can be in the mountains deep in woods and I get 5g everywhere”
“Justin helped me transfer my service from my old iPhone 11 to my new 17 so quick and so easy. Not only was he friendly and made the process so easy, he offered to update and change my account in other ways to help me. The customer service I received with Justin and this AT&T location was the best I've ever encountered and I will 100% go out of my way to come back here to receive help in the future. Thank you again to Justin, you made my day!”
“The owner and person that fixed my phone on Tuesday was a tremendous help, I had been to 6 Boost Mobile locations. The final one saved me, it was a pop-up that none of the other boost stores helped me with.
But, the 6th store on Franklin Ave. The ower was exceptionally helpful.
I will now use the Boost Store on Franklin Ave in Hartford!!!”
“Stopped in today for help getting rid of weird messages I was receiving. Staff was able to help me in minutes. Will keep coming back to this store. Always excellent customer service.”
“Jordan was amazing. He was extremely knowledgeable and helpful. We had several obstacles we presented on our side and he perceived at every one. He's extremely personable, Friendly and super patient.I will be bringing my father in law in to switch to AT&T just like we did. This is all due in part due to Jordan. He's a true asset to your company and you're very lucky to have him.”
“I always get the best service from Quimoni, I accidentally pressed 1 in the survey, I meant to push 5, I’m always very satisfied. Her professionalism, smile, and courtesy is want keeps me coming back to this location. Keep up the good service Quimoni, you ROCK!!!!
Happy Holidays
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“My wife and I went in to upgrade our iPhones and we worked with Maleek. He was incredibly friendly, informative and helpful. Highly recommend going to this location and working with Maleek every time. The 25 min drive for us was worth it!”
“My experience here was very smooth and the owner was very professional also off street parking is always a plus! Purchased 2 phones for my kids he made the transaction very smooth appreciate your service Thank You!!!”
“Pedro is a great guy and helped both me and my wife with our new phones. We took advantage of a promotion he mentioned and got both phones for FREE except for taxes and accessories saving us $2,000. He made sure that all of our Apps and contacts transferred over for both of us. He is NUMBER ONE in our book! Thanks Pedro, from John and Roberta!”
“Thank you Jenny for completing my SmartPay application and approving me with a New Samsung Galaxy S10. I'm so excited and I appreciate how patient you was with me in transfering all my info from my old to my new phone. Now this great customer service. Highly recommended”
“What a great experience I had at the Plainville, CT AT&T store today!!!! Two of the nicest, most helpful people assisted me—Jayla AND Adam—you should be so proud of them!!”
“If there were a 1000 score on this, you would get it. Michael was so helpful. I purchased a new phone at another store earlier yesterday and did not know important accessories were not in the box. Plug was needed to charge phone. Michael set up transferring my apps with ease, because in the corporate store there was no WiFi. I even had a screen protector put on the glass, a lovely case too .
Wow!! Michael thank you so much for explaining everything throughly to me . Not to mention I walked into the store with 5 minutes to closing . I was greeted as I walked in, and didn’t feel rushed ; even though after a long days work that they had he was so professional. . I will never go anywhere else but, At&T on Main St Middletown CT my cell phone is my life line . Many thanks!!!!!!
Marilyn Hurteau”
“RJ was great. It was the second T-Mobile store I’d visited that day. The store was incredibly busy, but he took care of me incredibly well. I felt like I actually received useful and relevant information. I’m beyond happy with my experience.”
“The manager, Wilson, is extremely helpful, kind and knowledgeable. It was such an easy process to move my line from a family member's plan to my own and upgrade my phone. He answered all my questions and didn't try to upsell me on anything I wasn't interested in. In some of my past experiences at other AT&T stores, the employee upgrading you often just wants to pitch things to you that will just increase their commission, Wilson actually cared about prioritizing my budget and overall experience with starting my own phone plan. Also, shoutout Jose who is super nice and was also a huge help! When the data was transferring over from my old phone to the new, it took a decent amount of time but I really enjoyed making conversation with them and the atmosphere was very friendly. Overall, the employees of this store are very attentive and caring and I felt comfortable.”
“Perfect service incredible that's what I call super super service made to us I recommend this place for any of your cricket services I recommend ?thank you to Chadyra”
“KATIE C and the others have been very helpful to me. When it comes to buying a new phone or questions about your phone or making a payment they're very helpful especially the employee by the name of Katie C. She is smart and friendly and courteous”
“Absolutely the Best customer sales & service in the Hartford area.I've purchased 2 phones in the last 5 years from them and always a quick easy process. The staff are on point and I would highly recommend them to anyone.”
“We had the pleasure of working with salesperson Mel who was so helpful and kind to us as soon as we walked through the door. He was able to help us with our situation and was a pleasure to work with”
“Shayna was amazing I always come back and have to come back for great service she was sweet her and Chris when he works always a pleasure bless you all thank you for the good service”
“My phone was acting up so I brought it in. I thought Kim was very knowledgeable and she explained what was going on with it. She was so helpful. They're aren't many places with helpful AND friendly staff.”
“Great overall experience, the new store manager and rep are both fantastic. Store had great energy and they helped me switch from metro got me a free phone and saved me money on my monthly bill!!
Highly recommended especially over the other crickets in the areas this one stands out”
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“When I came into the store I was expecting to spend a ton after Best Buy told me my laptop was not working, within ten minute David had my laptop working like nothing happened. David helped a ton between fixing my laptop and helping me set up my account for future coverage on other devices. Would def recommend to a friend.”