The Xfinity Store by Comcast in North Haven, CT, offers a range of services including Mobile, Digital Cable TV, High-Speed Internet, Home Phone, and Home Security. Customers have noted that the staff is attentive and provides good customer service, with some highlighting a specific employee for exceptional professionalism. While many appreciate the affordable internet options, especially for those eligible for the "Internet Essentials" program, some reviews mention long wait times and inconsistent training among staff, leading to mixed experiences. Phone support is often seen as more effective than in-store help. Overall, the store aims to resolve issues, and despite some challenges, customers have had positive interactions with the staff.
David Britto spent over TWO HOURS helping my wife and I get our new iPhones set up, getting our old iPhones traded in, and pairing them with our Apple Watches. He was friendly and very patient. In a world of AI and chatbots, the human touch is still best!
July 2026
I was service by Thai & had an overall amazing experience. Thai took her time explaining my billing (the reason I came in), upgrades to current products I'm utilizing and information me of a promo that aided in lowering my monthly cost.
March 2026
They are great in the sense of trying to work things out and if they can’t, or it takes too long, they will give you something for your troubles. My only gripe it’s how long it takes to get to actually speak to someone those damn machines don’t work for everything. I wouldn’t think that it even cost effective for... read full comment
