The Xfinity Store by Comcast in North Haven, CT, offers a range of services including Mobile, Digital Cable TV, High-Speed Internet, Home Phone, and Home Security. Customers have noted that the staff is attentive and provides good customer service, with some highlighting a specific employee for exceptional professionalism. While many appreciate the affordable internet options, especially for those eligible for the "Internet Essentials" program, some reviews mention long wait times and inconsistent training among staff, leading to mixed experiences. Phone support is often seen as more effective than in-store help. Overall, the store aims to resolve issues, and despite some challenges, customers have had positive interactions with the staff.
They are great in the sense of trying to work things out and if they can’t, or it takes too long, they will give you something for your troubles. My only gripe it’s how long it takes to get to actually speak to someone those damn machines don’t work for everything. I wouldn’t think that it even cost effective for... read full comment
February 2026
Very nice young lady took all of my Xfinity equipment and cancelled my Xfinity account
September 2025
Carlos was unbelievable. I came in the store & have not traded in a phone in over 10+ years. He took the time to clearly explain ALL the options for upgrading 2 phones with 2 lines. Was very informative, polite, & professional! HIGHLY recommend! 10/10!
