Hawley Lane Shoes is more than a shoe store; it is a total health store focused on fitting shoes based on individual needs and educating customers about foot health. The principal goal is to help alleviate and prevent foot pain, ensuring customers feel good. The service and thoroughness received at the Norwalk store are consistently described as incredible, wonderful, and fantastic. Staff members are knowledgeable, pleasant, patient, and thoughtful. They greet customers warmly and give their full attention to everyone. Multiple reviewers highlight how staff members did not give up, spending significant time—even two hours—to find the right shoes, bringing out many different pairs to try. The staff are experienced and knowledgeable about the shoes they sell and exhibit great customer service skills. Customers report being very impressed, ultimately purchasing shoes like On Cloud, Brooks, and Hokas, often with supportive inserts. They leave with amazing shoes that make their feet happy, even after previous troubles finding comfortable footwear. The store is highly recommended for anyone seeking good shoes and exceptional, personalized fitting service.
Peter and Faye were superlative ambassadors to the company
May 2024
I had a great experience shopping with Val of Hawley Lane Shoes of Norwalk today! Wonderful selection and quality! We’ll be back! Mark C. & Family
May 2024
The service and thoroughness we received from Pam Jordan at the Norwalk store was incredible. In fact, I am planning to return in the next few days to buy a pair for myself.Pam Jordan was lovely and I was very impressed with her kindness with my husband.Thank you.Roni O’Connor