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March 2024 by Gerijo Matyka
They were very welcoming.. and efficient
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February 2024 by Cat B
Nancy was such a huge help when buying a used car on a budget. She was the first to greet us on the lot, and she was very friendly. She made certain that I had the information I needed to make a purchase and was never pushy. She shows concern for her customers' best interests. Hertz was way more affordable than competing used car companies and I didn't experience any price gouging. I just took my car into the mechanic today, and everything looks perfect!
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December 2023 by Cardan Smith (Cardii)
Yesterday, When I came to get my car I waited for over 45 minutes to get a car which I find ridiculous when I called beforehand just to double check. While I was there The phone went off nd instead of telling them to “Hold on I’m w a customer”, she helped them while I was sitting in front of her. Fast fwd to today, I had to drop my car off Bc I was given one that needed service….a man comes in And The same lady proceeded to help him when all I needed was my car to be exchanged, keep in mind I was there before him (20 minutes)…Priorities nd Organization is definitely not present at this Hertz Location. Not even gonna mention the Communication or lack there of…do Better
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December 2023 by Cardan Smith
Yesterday, When I came to get my car I waited for over 45 minutes to get a car which I find ridiculous when I called beforehand just to double check. While I was there The phone went off nd instead of telling them to “Hold on I’m w a customer”, she helped them while I was sitting in front of her. Fast fwd to today, I had to drop my car off Bc I was given one that needed service….a man comes in And The same lady proceeded to help him when all I needed was my car to be exchanged, keep in mind I was there before him (20 minutes)…Priorities nd Organization is definitely not present at this Hertz Location. Not even gonna mention the Communication or lack there of…do Better
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October 2023 by Adi Mackic
Really slow service. Only one person serving customers and 10 people waiting in line for hours.
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October 2023 by Lisa
Shantake is amazing! Our specific model wasn’t available, but she gave us a comparable car. Super efficient, funny, and very friendly.Before we were seen, she was helping another customer resolve their issue because he booked the wrong day. She was able to resolve that too!Shantake is the best!! Would 100% recommend this location.
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October 2023 by Evelyn Rios Abanto
Great staff and good cars
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August 2023 by Natalie Parkins
Big THANK YOU to the Manager Associate Shantake. She exhibit great customer service. She was efficient and very quick with getting our vehicle together as we were preparing a family road trip. She provided all details surrounding our reservation. Walk us out to our vehicle. I appreciate that she value us as customers and truly went above & beyond! Thank you again Shantake.
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July 2023 by Tey Ghim
This is a review for the employee **Shantake B**.By frequently traveling back and forth between CT and my hometown, I've had multiple excellent experiences at Hertz thanks to Shatake. Her flexibility and kindness made the rental process smooth and enjoyable. Her dedication to customer service truly sets Hertz above the rest. Highly recommend!
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June 2023 by Ocl Alvarado
Terrible service I reserved a car and when I went to pick it up they simply told me that the car was not available.
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March 2023 by anant khandelwal
Great staff with awesome services!! Norwalk hertz provides the best rate as compared to other rental companies in and around Norwalk!
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February 2023 by Veronica Negrelli
This is how we just received the car. 1/28 11:35am
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September 2022 by Ann D.
I don't think I can rate it zero or less, but would if that option was available. I made a reservation more than a month in advance for pickup in early July this year. When we got the car (a full size SUV) that we needed for a week long trip (four total people), it was the most filthy, disgusting car I have EVER rented. It smelled like someone had been smoking in it for days on end. The windshield was so dirty in and out we had to clean it before being able to really see clearly. I complained to the one person working at this location and he said he could get it cleaned once he had taken care of other customers (five waiting in line). We did not have hours to waste so cleaned it as much as we could. Hertz is supposed to be the #1 car rental company...NOT!
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August 2022 by Maria Nava
Always friendly, always helpful! I strongly recommend this Hertz to everyone!
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June 2022 by Cyprian T
Great experiance. I booked last minute and still had an awesome experiance. The gentleman who helped me was very helpful and I even got an upgraded car. Made my trip!!