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July 2023 by Christina M.
Came by for a quick car wash and proceeded to be harassed by the staff for not wanting to sign up for a monthly plan. Even told me that I was being foolish to get my white car washed when it's going to rain later on tonight. They need to offer the plan and then LET IT GO.
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June 2023 by G. K.
I've been using the Norwalk location infrequently for years. When doing so I just wanted a single, quick, no-frills wash. The cashier staff are obviously working with some kind of commission/bonus for selling the monthly passes, because they push it hard. You generally have to say 'no' to them 2-3 times before they relent and let you buy a one-off wash. It can get annoying.Then I purchased a white car. What was I thinking? In a month of ownership I've been there twice, so I figured I would try the base-level monthly and see how it goes - I'll update my results with this program here later. One benefit of it seems to be the automated entrance once you have their sticker on your windshield. This place is a madhouse on weekends, with backup traffic lines blocking Route 7 sometimes. Anything to 'cut' the manual line (where the cashiers are busy trying to sell subscriptions) seems like a bonus. I avoid the place like the plague on weekends in any event.Wash wise, it is what it is. A goofy little automated soap blast and rinse. It's not concierge service detailing, nobody hand-dries for you, you just pop into neutral and go. Want to wash mats and vacuum? That's all self-serve in the exit lot.I've never noticed scratches/damage to my car in the years I have been going there. And to all of you other reviewers complaining about the ethnicity of the staff? Screw off, you racists.
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June 2023 by Susan C.
These guys are the best!Great value for the moneyThey make car washing fun and always provide excellent customer service.
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January 2023 by Jeff D.
I have been a Unlimited Member for a few months now. I can't get over how convenient it is. The endless amount of cleaning supplies is so amazing! Thank You ! Thank You!Thank You!Thank you EMILY and JAZ !
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October 2022 by Nick L.
The express wash "WILL SCRATCH YOUR CAR." This isn't my opinion, this is what they literally told me when I asked for the Express Wash. I've been here before so I'm used to the uncomfortable upsell every time, but if this place is literally offering a wash that they know will scratch your car I'd say stay as far away as possible. After about the 3rd time I told the guy I just wanted an express wash and he then told me it would scratch my car after trying to upsell me twice, I backed out of there and got the hell out of dodge. The dude had the nerve to yell after me "I'M TALKING!" Absolutely unbelievable. Stay far, far away.
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August 2022 by terry h
You go into Russell Speeders in Mt.Vernon Ny to wash your vehicle....you come back out with a BUSTED WINDSHIELD...I will let the judge decide what happens to them or me ..... TOTALLY DISGUSTED
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July 2022 by Brooke Y.
Immediately upon arrival you are assaulted with the heavy sell to sign up for a monthly membership. Rejecting this invitation brings visible disappointment from the gentlemen processing cars. He seems to take it personally and I suspect his car wash captors have given him a mandatory quota. I pulled around and had another employee try and navigate my car into the exterior car wash tunnel using cryptic hand movements. He was either trying to land a plane or fight off a swarm of bees. He was also mumbling incoherently. My confused response prompted him to point to a sign and ask "if I could read." The sign directed me to put the car in neutral - and I directed the mumbling, bee fighting employee to revisit his attitude. Also, this car wash only cleans the exterior of the car - they have no interior service. Avoid at all costs.
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June 2022 by Patricia G.
I took my car to Russell Speeder's expecting that for $19.50 they could wash off the dust created by the road work going occuring on my road. When I drove away the car was still wet so it looked okay. After getting home (less than 2 miles) I noticed that the entire rear of my SUV looks like I went out muddying with it. Thank God I didn't succumb to the high pressure sell for the monthly pass. It seems that they added a few animatronics and screens in an attempt to distract you from the extreme drop off in the quality of service provided.
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June 2022 by Carolina R.
terrible staff . theres constant arguments here because the staff doesnt direct traffic so when assholes threaten to hit your car they just stand there and do nothing. not worth spending your money here at all.
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May 2022 by Bob F.
Quality continues to decline. They also lose power occasionally, not good. Time to move on.
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February 2022 by Dan X.
The car wash isn't that great if you want your wheels or wheel wells clean. For 11.50 the basic wash should be a bit better. The staff hates you unless you buy their unlimited wash membership.
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February 2022 by Nicholas D.
Have gone here several times for a single wash. Service was always okay, car would have some water marks after going through and not be fully dried but was overall okay. I'm giving 1 star because the wash seems the same regardless of the wash package you purchase. I eventually pulled the trigger and signed up for the monthly unlimited pass. It was only after I purchased that I was told I could only use the pass at the location I purchased it at. Very displeased with this since I purchased at a location far from where I lived thinking I could use it at the location near my house. Will be cancelling this membership and finding a new place to get my car washed.
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July 2021 by Juan A.
Worst car wash in Connecticut, I was affiliated with more than one car for over two years, in which one of my cars was not affiliated, because I hardly use it and have it affiliated in Stamford, ct, I go to the car wash Norwalk ct, I paid the $ 10.50 for the wash and the fat Hispanic, very bad people, who think they are the owner of the car wash, the one who charges, because the manager comes rolling from farfield ct, they are also bad people, I still paying for the car wash, and I tell him I'm going to go in to dry the car and vacuum it, and the bad fat guys told me no and I still explain that I have more affiliated cars that I just come to dry this car here and I already have a membership and He said no, because I am bad people I canceled all my affiliations and I am going to have all the cars that I have affiliated canceled, they have to give a customer service course the car wash lives in one of the users, my recommendation is not them I recommend Why are they violating BBB, if a car wa sh has a membership and it has the same car wash elsewhere because they force you to double membership when the car wash elsewhere is called the same, it is the same owner, why do they force you to get a membership in Stamford? ct. If the same owner of Norwalk ct, for example splash has several locations and you only pay $ 5 dollars and you can wash the car even in New York, it is the same owner and they do not force you to have double membership with the same name, this car wash, you are robbing the BBB, or consumer care, investigate this car wash that is taking advantage of the other locations and making double membership payment, when the same company name appears.
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June 2021 by Abbey M.
Pay for one month of washes and keep getting charged month after month. Called them and they never returned my call. Stay away from Russell Speeders.
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June 2021 by Ali Rose Tosetti
Went to the Milford location a few weeks ago and was highly disappointment! I don’t understand why I paid $25 for a 3 minute car wash that I have to vacuum the inside myself, that no one cleans the inside windows or dash, and that no one even hand dries the rest of it. I left and the trunk of my SUV was still dirty! I’ve been to far better car washed that are full service for less money. Save your money because it’s a complete waste!!