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January 2024 by Janet Wilber
I had bought a 6 volt battery. When I got home, I found out it was the wrong kind. I called the store and explained what happened and I was able to return it for the right one. The clerk was very friendly and helpful.
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January 2024 by MIKE PLOOF
Ace is the everything hardware place!Great customer service.
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September 2023 by April Cook
Friendly staff and a pretty good sized Ace. It's tucked away by the nearby gas stations, so it's hard to tell it's even there unless you're actively searching Maps for a hardware store. They do display items they don't have in stock, but it's easy to order for in-store pickup. Staff seemed a little clumsy at checkout, but still nice.
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September 2023 by Brenda H
The people who work there are very helpful. I needed a plumbing piece, I didn't know the name of it but I described it to him. Well he called someone else and he new what I needed!! They are super helpful.
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September 2023 by Alexander Efstathiou
Great place to go. Good people, good service
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July 2023 by bromikke
Convenient. Great service. Most always have what I need.
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April 2023 by Fred Ayers
Found everything we went for. Pleasant employee helped immensely.
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April 2023 by scary woman
Employees are knowledgeable and helpful, but the store is obviously understaffed, and I feel it is unfair for the "helpful place" to operate in a way which inconveniences their customers/the people of Norwich.In addition, for a place which prides itself on its savings, there are some suspicious price hikes. Business owner's gonna business owner, I suppose. Still shameful.
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April 2023 by Anandkumar Vittal
Excellent service - been running around for the last 3 weeks to get a spare car key - Joe did an outstanding job of Programming it in 15 min - the Local Mazda dealer was a big disappointment - very expensive and unable to do the job - Rates at ACE for spare ket was a fraction of what the dealer was quoting
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April 2023 by Linda Wilson
They were very nice when returning a U Haul.Very knowledgeable
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March 2023 by Michael Bowie
Great store new Yeti colors have arrived....
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January 2023 by Terry Grills
Always friendly there with fast service
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November 2022 by Brian B
Over the last few years the customer service has been excellent. They are knowledgeable, friendly and extremely helpful. This is where you go if you want good customer service. It is so much easier to go here than to one of the big box stores. Some things are a little bit more money but other things are cheaper. It’s definitely a time saver going here and that to me is well worth it.
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November 2022 by Keith Worthington
Clean and well lit store with helpful staff.
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October 2022 by Mr. 94 McCloud
Rented a U-Haul from them and they were very helpful explaining to the last detail, cost of U-Haul was very reasonable and beneficial for sure, also love the store, but selection of nuts bolts and screws ext, you'll find what you need for a very reasonable price :)
