Charter Oak Federal Credit Union has received positive feedback from its customers, highlighting the helpful and dedicated staff at the Norwich branch. Reviewers praised individual employees for their patience and assistance with various banking issues. Maoly was specifically commended for her ability to handle a complex transaction, while Atalya was recognized for her friendliness and willingness to answer questions. Customers appreciated the staff's efforts in resolving problems, with special mentions of Sara and Michael Sullivan for their exceptional support. The credit union is also noted for its customer-centric policies, such as limiting return fees and providing alerts for potential fraud. Although one reviewer mentioned a couple of areas for improvement regarding loan policies and minimal fees, they still consider Charter Oak the best bank they have experienced. Overall, customers value the attentive service and solutions-oriented approach of Charter Oak Federal Credit Union, making it a highly recommended choice for banking needs.
I had two issues and James I. was very helpful and more than willing to help me out. He returned my call promptly and addressed both my issues.. customer service was fantastic..
March 2026
I could make this longer, but I won't. Had to drive, once again, to the Norwich branch because the branch closer to me once again had no parking available. The Norwich branch is nice, I miss going there, but I have moved. It would be great if a new branch was brought to Mansfield Center with a parking lot and drive through... read full comment
June 2025
I was very impressed with Maoly taking the time to process a difficult transaction with another bank’s approval process, she was very patient and was able to complete everything. I highly recommend Maoly and the Norwich Charter Oak Federal Credit Union.
