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January 2024 by Alex Bryant
Incompetent
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January 2024 by Jim Elkins
I had scheduled online an appointment to get caught up on all of my vaccinations with the CVS located in Norwich CT. When I arrived at the facility, I was taken into the isolated care area by a pharmacy representative, who gave me the required three vaccinations in a very timely, professional, and quality manner. I would recommend that anybody requiring vaccination services taking the time to set up an online account and schedule their appointment With CVS at any of their numerous locations. I feel confident that you will not be disappointed by the overall quality of services that CVS continues to provide their clients nationwide.
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January 2024 by Lucy Meseha
Incompetent Piss poor CommunicationLie about Prescription being ready!!!!
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November 2023 by Kelsey
The pharmacist at this location is absolutely terrible. The way he treats paying customs (when) he picks up the phone is disgusting, the chip he carries on his shoulder is so unnecessary and certainly not professional, how he HANGS up after telling you he refuses to fill your medication and you’ll “have to get it tomorrow.” Sorry ERIC, but I just had surgery to remove CANCER and I have 20 stitches, so the LEAST you could do as a “health care professional” is fill the script my doctor sent over 6 hours ago! Mind you, this is ibuprofen 800, not a controlled substance. I will be moving all of my own prescriptions, as well as the 7 my Nana gets monthly and any future medications my kids need to a pharmacy that has staff that actually CARES ABOUT THE HUMANS THEY’RE PAID TO SERVICE. I will not let this one slip by, I’ll by calling the corporate office tomorrow and speaking with the pharmacy manager so they can listen to the call and fire this clown once and for all. Sadly, they likely won’t as they’re short and desperate.
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November 2023 by Elizabeth Bull
Their MinuteClinic staff & services are great. The store is well-kept.
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September 2023 by Tracey A.
Medicine called in today by MD office at noon. Came to pick it up at 7:30 pm and told it was not ready. Told they were still "catching up on yesterdays". Another visit a med was also not ready. I was told to wait 15 min as they would "expedite" it. An hour and 15 mins later and 2 visits to the counter to check on it and finally it was ready. Unbelievably awful service there
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July 2023 by Becky
the hours posted are 24/7… so it’s really frustrating that on two separate occasions now I went there between 6am and 6:30am only to find that it’s closed! Waste if my thnr
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June 2023 by Marsha Stanley
I made a quick stop for an item that was in stock. I also picked up some snacks. The place was clean. The customer service and checkout were great and fast.
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June 2023 by Stephanie T.
Customer service is absolutely terrible. The last thing I want to hear when I'm at a place of business is the cashier's description of her "bad stomach" because she ate alleged "bad fish." I also don't think it's exactly professional to tell your coworkers that the company "only hires managers from mental hospitals," and then proceed to kiss said manager's a** when she appears on scene. Avoid the Norwich CVS like the plague...or in this case, like food poisoning. Not a good look for the company.
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May 2023 by Amanda P.
If I could give this place zero stars I would. It takes FOREVER to get a prescription inside and outside in the drive through. Any day of the week there is always a long line. It is ridiculous. There needs to be more workers or another CVS added to Norwich. Literally insane the amount of time we have to wait to get our medicine!!!
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April 2023 by Dr Z.
This is probably the slowest CVS I've ever been in. There is no self checkout. The staff eat their meals at the register.
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January 2023 by Hector Gonzalez
This is the worst pharmacy I have ever dealt with in my life!!!!! Please stay away from this Norwich CVS. A few of the girls working at the pharmacy are terrible as far as customer service goes and that’s me being nice!! F-
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December 2022 by Gina D
Their drive-through window service is the absolute worst. The inside counter service is no better. Picking up a prescription is on average a 45 - 60 minute ordeal.
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September 2022 by Emily Smart
Until they fix the pharmacy, I’d recommend going somewhere else.Since they made the the decision to half their pharmacy hours it’s been absolute chaos no matter the time you go. Drive through always has at least 3-7 cars waiting, inside line is 7-15 people long, phone ringing with at least 4 people waiting for them to pick up. When I call I spend at least 10-15 minutes waiting for them to pick up. If something is wrong with your prescription they literally don’t have the time to call you about it. The other day someone forgot to put in the system that my schedule II medication was even in process, let alone filled and had been waiting for me to pick up.I know it’s not the pharmacy staff’s fault, it’s the company’s fault, but it’s incredibly frustrating. They just used to have 24 hours to do their job and now they have half the time to do it. Something has to change.
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September 2022 by ty Chrzanowski
CVS sucks. Never have generic prescriptions have to wait days for them and despite the building and website saying they’re 24 hours they close at 9. Done with that place